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POSITION TITLE CBRE Senior Application Analyst

POSITION SUMMARY

This role is required to support and improve the Yardi technology operating model in EMEA; to increase efficiency, improve quality and enhance the end user experience. The primary responsibility will be to support daily business operations and, where applicable, the roll out and increased utilisation of EMEA’s strategic client accounting solution, Yardi Voyager, along with working on the automation of other functions with Property Management & Accounting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides 3rd line support to users on CBRE Yardi Voyager platforms using in-house Service Desk system
• Prioritizes and analyses Yardi issues as they arise
• Responsible for working with wider team on Yardi implementations, upgrades, new functionality and integrity testing
• Participates in the change process by being a Change Manager
• Ensures audit controls are adhered to
• Assists in the deployment and increased used of the Yardi Voyager Platform in EMEA, working with the Project Teams and Business Analysts

o Scope and documentation of business requirements

o Gap analysis between local solutions and Yardi Voyager

o Task prioritisation

o Report specification

o Achieve buy-in to the strategic use of Yardi Voyager in EMEA

o Problem solving and resolutions to identified problems

• Liaises with third party service and software providers
• Strategically builds relationships with Business and Key Stakeholders
• Acts as a subject matter expert preparing and providing software demos
• Analyse and clarify internal and external business operating requirements
• Delivers user training - group and one-to-one sessions
• Occasional European travel
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

EDUCATION and EXPERIENCE

• A relevant university or college degree
• Thorough understanding and expertise in Yardi Voyager are essential – preferably in Property Management & Accounting

COMMUNICATION SKILLS

• Ability to analyse complex requirements and clearly communicate options and solutions
• Strong report writing skills
• Ability to chair meetings effectively, setting objectives and allocating action points
• Ability to make effective and persuasive presentations on complex topics to colleagues and clients
• Strong change management skills including being able to manage resistance to change obtaining a positive conclusion for both employees and the company
• Strong team player who shares knowledge and receives feedback freely
• Excellent written and verbal communication skills
• Previous Service Desk experience an advantage
• Understanding of basic accounting and property management system principles required

SPECIFIC KNOWLEDGE

• Real estate terminology, principles and compliance – for Property Management and Accounting, including Investment Management - across Europe
• Financial / Accounting principles and application to business activities – across Europe
• VAT requirements – across Europe

REASONING ABILITY

• Solve advanced problems and deal with a variety of options in complex situations
• Draw upon the analysis of others and makes recommendations that have a direct impact on the company

OTHER

• Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products)
• Experience with real estate accounting software, specifically Yardi Voyager

TRAVEL REQUIREMENTS

• Occasional travel within EMEA, especially in those countries utilising Yardi Voyager