Customer Services Complaints Team Manager

Customer Services Complaints Team Manager Burnley, England

DST Systems
Full Time Burnley, England 23035 - 27498 GBP ANNUAL Today
Job description

Overview

Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.

We are passionate about what we do and therefore looking for a team manager who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible, as well as the ability to effectively manage a team.

About the role

We are looking for a manager with a high level of interpersonal skills, with the capacity to effectively manage a team in a relatively new contact centre. The contact centre was established in Burnley in early 2022, and has since then grown and been able to incorporate many different divisions of SS&C, including Customer Services Complaints.

As a leader of the Complaints team, it will be your responsibility to manage the personnel within the team and ensure that all complaints received are being dealt with to the standards expected, as well as providing reports to senior management regarding performance and target setting.

The Ideal Candidate

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.



All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Customer Services Complaints Team Manager
DST Systems

http://www.ssctech.com
Windsor, United States
Bill Stone
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Information Technology Support Services
1986
Related Jobs

All Related Listed jobs

Machine Operator
Woolston 11 - 0.00 GBP hour Today

Due to development and growth, we are looking to recruit Machine Operator on our Food Manufacturing site in Warrington on permanent contract....

Sales Advisor (Part Time) - Cambridge
H&M Cambridge, East of England, England 17110 - 21000 GBP ANNUAL Today

As a sales advisor you are responsible for always putting our customers first while creating an exceptional shopping experience in store.

Cleaning Operative (part time)
Bidvest Noonan Rayne, England 10.62 GBP HOURLY Today

The role is working 15 - 18 hours per week, however there may be opportunities to pick up additional hours during busy periods.

support technician
Concorde Group Calgary 65000 - 55000 CAD ANNUAL Today

POSITION SUMMARY

Reporting to the Head of IT, the IT Support Technician will be supporting all company venues...

Front of House Team Member
Fenwick Bracknell, England 10.72 GBP HOURLY Today

Our Front of House team members enrich our customers' experience whilst dining with us, ensuring our customers leave with a lasting impression.