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Job description

What's involved with this role:

• To provide first-class, professional, customer service to residents, leaseholders, suppliers and clients of Michael Richards & Co. as a first point of contact.
• To operate the switchboard in a warm, confident and friendly manner in line with company standards. To answer, screen and forward calls accordingly. To handle all phone calls and email enquiries in a highly professional manner.
• To resolve and direct enquires in relation to a wide range of property management issues including repairs, taking payments and general management enquiries. This position will require attention to detail.
• To research required information using the systems/resources.
• Process forms and raise work orders in the system.
• Complete call logs and input into systems as directed.
• Check, read and action emails regularly on a timely basis. That includes creating and managing appointments on MS Outlook.
• Carry out administrative tasks and duties as and when required (photocopying, printing, ordering supplies etc.)
• Full training and support will be provided.

About You:

• Impressive IT skills, with the ability to multitask.
• Superb communication and rapport-building skills
• Amazing levels of active listening, empathy, and resilience
• Excellent verbal and written communication skills. Ability to communicate at all levels.
• Previous experience in a customer-facing support role, not mandatory but good to have.
• Enthusiastic team player, always ready to take up the next challenge
• A fantastic approach to utilising internal tools to thrive, have fun and progress on the career ladder
• Excellent Microsoft skills in Word, Excel and Outlook, (2010 version is desirable) IT literate (essential).
• Speed Typing (Desirable).

Job Types: Full-time, Permanent

Salary: £25,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free fitness classes
• Free parking
• On-site parking
• Transport links

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

COVID-19 considerations:
All Govt. guidelines are followed.

Ability to commute/relocate:

• London TW8 0EF: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 3 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Reference ID: ag