Customer Services Assistant Hayle, England
Job description
We are a leading UK Holiday Company enjoying a period of rapid development through acquisitions and organic growth. Privately owned and established for over 40 years, we continue to thrive on innovation; a love of where we live and the desire to provide great service to our owners and guests.
We are looking for a full time Customer Services Assistant to help our existing team to deliver the best possible customer service. You will be based at our head office in Hayle and will be required to work five days a week with some Saturday working.
Responsibilities will include
- Responding (in writing and verbally) to feedback and online reviews
- Resolving any problems which may arise
- Assisting with the operational side of managing holiday properties
- Other administrative duties including collating information and liaising with owners, housekeepers and trades
Desired Skills
- Customer services and complaint handling experience
- Excellent communication skills
- Strong attention to detail
- Ability to remain calm under pressure
- Confident working without supervision
- Experience of organising property maintenance would be an advantage
As a member of our team you can expect in return;
- A starting salary of £21,500 per annum
- Performance related bonus, approx. £1,500 per annum
- 33 days holiday, including bank holidays, plus a day off for your birthday!
- Company pension scheme
- Company life insurance
- Long service enhanced benefits
- Discounts on holidays in our properties
This is an exciting opportunity within our growing business. If this sounds like the role for you, please apply online by 21st May 2023.
We are committed to equality, diversity, and inclusivity. We welcome applications from candidates of all backgrounds, abilities, and beliefs.
Job Types: Full-time, Permanent
Salary: £21,500.00-£22,500.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Hayle: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 21/05/2023
