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Could you bring your spark to 14Forty? Here's what you need to know before applying:

Your key responsibilities will include:

• .Responds to incoming customer/client phone calls and emails and resolves questions within specified timescales using scripts and standard call response dialogue. Manages all incoming FM requests to mutual and full resolution.
• Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individual
  appropriate authorised individual
• Ensure appropriate method of despatch to contractors and obtain completion data for input into the IT system in real time.
• Record any signs of dissatisfaction and escalates accordingly.
• Required to calculate some simple quotations and chargeable works using the existing systems and processes (e.g. SCCFs and iApprove).
• Respond to all email and personal communications in a concise and professional manner
• Ensure timescales are met or exceeded
• Accountable for the completion of standard or non-standard tasks, within the scope of the function
• Delivers activities to support operational objectives for their role

Our ideal Customer Services Advisors will:

• Good working knowledge/experience of a Helpdesk/Contact Centre environment
• Exceptional Customer Service Skills and good telephone manner
• Good Team Player
• Good punctuality and ability to manage own timekeeping
• Strong IT literacy skills
• Good numerical skills
• Ability to prioritise workloads

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Regular emails filled with the best discounts and savings available
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1412/76283001/52302241/WJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee.

As a member of the Central Helpdesk team the successful candidate’s role is to handle incoming
service requests from a number of clients and see them through to resolution, whilst providing
exceptional customer service.
The work management process starts with our customers requesting facilities management assistance
at one of their sites via a number of ways (i.e. emails, incoming calls, etc). These requests together
with planned preventative maintenance dockets are logged on our internal system then despatched
to our operational site teams to resolve within a set service level agreement. On completion, the
Helpdesk team will then be responsible for the closure of the event.
A number of the existing contracts also involve elements of financial preparation which includes the
seeking of costs and obtaining financial sign off from the client.