Customer Services Advisor (full-time)

Customer Services Advisor (full-time) Prescot, England

Livv Housing Group
Full Time Prescot, England 23385 GBP ANNUAL Today
Job description

Department:
Customer Services

Job title:
Customer Services Advisor

Contract type:
Permanent

Reference number:
1863

Number of posts
Multiple

Salary:
£23,385

Hours per week:
37 (various shifts)

Closing date:
31 May 2023

This role is responsible for delivering an excellent customer service in accordance with agreed policies and procedures, providing resolution at first point of contact for all incoming telephone calls, emails and webchat requests from existing customers and other external stakeholders and providing support to the broader Customer Insight function as required through making outbound calls and data recording and collection.


Example 37-hour shift pattern:

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

Early am
09:30-17:30
Late shift
12:00-20:00
Early am
08:00-11:54
Early am
09:30-17:30
Early am
09:30-17:30
Core shift
09:30-13:00

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday

Early am
08:00-16:00
Early am
08:00-16:00
Late shift
12:00-20:00
Early am
08:00-16:00
Early am
08:30-16:30
Day off

For the first three weeks, you would be required to work 9 – 5, Monday to Friday for training before moving onto the agreed shift pattern as advertised.

The Contact Centre operates between 8am – 8pm, Monday to Friday and 9:30 – 13:00 on a Saturday. In this role, you would not be required to work any later than 8pm but depending on the needs of the business, may be asked to start your shift earlier if required and given advanced notice of this.

The shifts are released via an app six weeks in advance.

Please review the full job description and candidate requirements. Email completed applications to: [email protected], quoting the job reference number above.

Customer Services Advisor (full-time)
Livv Housing Group

www.livvhousinggroup.com
Knowsley, United Kingdom
Unknown / Non-Applicable
201 to 500 Employees
Self-employed
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