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This role is responsible for delivering an excellent customer service in accordance with agreed policies and procedures, providing resolution at first point of contact for all incoming telephone calls, emails and webchat requests from existing customers and other external stakeholders and providing support to the broader Customer Insight function as required through making outbound calls and data recording and collection.

Example 37-hour shift pattern:

For the first three weeks, you would be required to work 9 – 5, Monday to Friday for training before moving onto the agreed shift pattern as advertised.

The Contact Centre operates between 8am – 8pm, Monday to Friday and 9:30 – 13:00 on a Saturday. In this role, you would not be required to work any later than 8pm but depending on the needs of the business, may be asked to start your shift earlier if required and given advanced notice of this.

The shifts are released via an app six weeks in advance.

Please review the full job description and candidate requirements. Email completed applications to: [email protected], quoting the job reference number above.