Customer Services Advisor Remote
Job description
We are looking for someone who fully embraces 'best in class' service to join our growing and friendly team. At Starlinks Global we pride ourselves on making a difference to our customers and to be a step above the competition in our quality, care and attention.
The role is Mon-Fri 9am-5.30pm with a 1-hour unpaid lunch-break. If you wish to work weekends, we can also discuss this as an option.
Please note this is a remote role, so you must be comfortable working from home & have your own high quality internet connection & desk. Computer equipment will be provided by the company.
The responsibilities of the CS Advisor role include:
- Provide excellent customer service, answering omnichannel queries in a friendly & professional manner
- Take ownership of customer problems and be proactive in achieving solutions
- Liaise with internal and external contacts for shipment enquiries
- Respond to customers promptly and within service level targets
- Develop finger-tip knowledge of internal and external processes
- Demonstrate a high level of attention to detail
- Accurate data entry and keeping systems updated
- Willing to undertake any other duties as may be reasonably required
In return for the right candidate, we can offer a generous salary £25,000 and 25-days annual leave + Bank Holidays off. You will also receive full training and support from a team of amazing people.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- customer service: 1 year (required)
- E-commerce: 1 year (preferred)
Work Location: Remote
Reference ID: Customer Services Advisor Aug23
