Customer Services Advisor Croydon, England
Southern Housing Group
Full Time
Croydon, England
25405 GBP ANNUAL Today
Job description
Southern Housing | Customer Services Advisor
Role:
Customer Services Advisor
Advert Closing:
19/02/2023
Salary:
£25,405 per annum
Location:
Grosvenor House, Croydon
Contract type:
Permanent
Hours:
35 hours per week
It is an exciting time for Southern Housing as we merge Optivo and Southern Housing Group, two companies who will be Stronger Together. Having worked with the same communities for decades, we have combined our work in our core communities to create a “big but local” organisation.
Managing over 77,000 homes, Southern Housing is dedicated to delivering excellent services and improving our resilience. We are also keen to build new homes and grow our organisation.
Our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re big and we’re local. Residents are at the heart of our services, and we use our size to influence positive change in the areas where we operate.
Our values are at the HEART of what we do. As an employee, you will always be honest, working with integrity and respect. You will ensure you work in an efficient and responsive way. You will be accountable and will make effective decisions within your role. You will be professional and respectful and be committed to equality, diversity and inclusion, you will be a trusted and respected team member.
The Role
You’ll be the 1st point of contact for all customers calling through to the busy contact centre. The calls you’ll receive will vary; some will be transactional queries and some calls will be of a much more sensitive nature.
Customers may be upset if they have financial problems, issues with their property, or poor mental health for example, and may just need someone to talk to.
Therefore, it’s important you’re confident when speaking to different customers, providing them with a friendly service, offering empathy and showing understanding of their situation. Being thick-skinned and resilient to volatility will be highly advantageous.
The location
Our Croydon office is a 10-minute walk from Croydon train station and nestled amongst various shops, restaurants, and bars. An ideal place to not only work but to socialise once your working day is done!
What you’ll have
You don’t need to have years of call centre experience; we’ll provide thorough training to give you the knowledge and system skills to set you up for success - as long as you have the right attitude and strong customer service skills. However, let’s be honest, this isn’t a role for the faint hearted.
No two customers, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge and resilient to keep going.
The role will also involve some admin duties, so you’ll need to be comfortable using various computer programmes, systems and other tools when needed.
Please be aware that, due to the sensitive nature of this role, we aren't able to consider applications from current Southern Housing Group residents.
Benefits in working with us
- A starting salary of £25,405 per year
- 23 days holidays (plus public holidays) and as we close between Christmas and New Year, we give you another 3 days bonus!
- The chance to buy additional leave
- £250 in vouchers as part of our colleague referral scheme
- Ongoing support for your wellbeing
- An inclusive environment where it’s OK to be you!
Rest assured, that working with us will empower you to be you, with a real sense of purpose and pride in everything you do.
Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview.
Southern Housing Group
https://www.shgroup.org.uk/
London, United Kingdom
Alan Townshend
$100 to $500 million (USD)
1001 to 5000 Employees
Non-profit Organisation
Construction
1901
