Customer Services Advisor London, England
Job description
Job Description
Newham is a vibrant inner-city borough with excellent transport links to the rest of London and South-East England, including Kent, Essex, Surrey and Middlesex. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do.
The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the ‘Building Council Homes for Londoners’ programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy.
Customer Service Advisor
Scale 6 - £30,699 - £31,731 pa
The purpose of this role is to support the Council’s vision and resilience agenda by providing a wide range of best in class front line services within customer services. The provision of an efficient and effective front line service based on customer and service needs across a number of council related service areas and to support the ethos of ‘right first time’ within customer services. You will also support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during operational hours.
To be successful in this role you must have:
A clear understanding of the Council’s Vision and Resilience Agenda and how customer services support both strategies.
Clear understanding of the operational service provided within Customer Services.
Experience of taking card payments and following payment procedures.
Experience of working within a customer-focused front-line service, in the public, private or voluntary sector.
Experience of operating, updating and retrieving data from IT systems.
Ability to deliver high quality, customer focussed, value for money services.
Good communication skills (orally and in writing) for a broad range of audiences.
Typing ability of at least 30 wpm with a high level of accuracy.
Ability to deliver excellent customer contact standards.
For more information please click on the Job Description link: https://drive.google.com/file/d/1IE-DeQbEECr3DQpqDWUdfOxwvWTB0U-v/view?usp=sharing
The closing date for applications is 30th August 2023
Additional Information
The London Borough of Newham is a Disability Confident employer. Candidates who declare that they have a disability in accordance with the Equality Act 2010 and meet the essential criteria as specified in the Job Profile will be guaranteed an interview.
Newham is one of the youngest, most diverse, and vibrant boroughs in the UK. As an inclusive employer, we are committed to ensuring our workforce reflects our local population. We welcome and encourage applicants from under-represented groups, including applicants who are ethnically diverse and/or applicants who have a disability.
Priority consideration on all advertised roles will be given to London Borough of Newham Redeployees.
The London Borough of Newham is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.
Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.
In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account. These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.
