GP Receptionist/Administrator Sittingbourne, England
Job description
We are looking for a receptionist/administrator to join our friendly team. This is a part time role covering Monday to Friday, the role is 20 hours per week. Shifts are normally 4 hours per day worked between 06:30 and 18:00 on a rotation basis. The successful candidate would be expected to cover annual leave and sickness, sometimes at short notice and the possibility of overtime is anticipated.
The Chestnuts Surgery is a busy town centre practice with a diverse range of patients; the successful applicant should have the skills and ability to work in a fast paced and ever changing environment.
Job Summary:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
We are ideally looking for a candidate with previous GP reception experience although full training will be provided.
Primary Responsibilities
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Read code data on EMIS.
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patient’s healthcare records as necessary
j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested
Secondary Responsibilities
In addition to the primary responsibilities, the medical administrator may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required support The Prescription Clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
f. Monitoring of stationery supplies
Person Specification - Receptionist
Essential:
Educated to GCSE level or equivalent
GCSE Mathematics & English (C or above)
Experience of working with the general public
Experience of administrative duties
Experience of working in a health care setting
Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of Office and Outlook
Effective time management (Planning & Organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Ability to follow policy and procedure
Polite and confident
Flexible and cooperative
Motivated
Forward thinker
High levels of integrity and loyalty
Sensitive and empathetic in distressing situations
Ability to work under pressure
Flexibility to work outside of core office hours
Disclosure Barring Service (DBS) check
Salary is dependent on age and experience.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: £9.18-£9.50 per hour
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Store discount
Schedule:
- Day shift
- Monday to Friday
Education:
- GCSE or equivalent (required)
Experience:
- Administrative: 1 year (required)
Work Location: In person
Application deadline: 31/03/2023
Reference ID: MARCH2023REC
