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Job Description:

Customer Services Representative

What We Do?

https://www.airbus.com/en/products-services/defence/milsatcom/skynet-5

Security Clearance: Must have been a UK resident for a minimum of 5 years to gain the correct level of UK SC Security Clearance to undertake the role

Training/Progression: Training will be provided on Internal IT systems, Procedural guidance, Call handling, Space Brief (internal awareness of our satellites), Product awareness (primarily ground terminals) where necessary

Location: Site Based Mon-Fri - Airbus Defence & Space, Corsham, Wiltshire

Hours: Office-based shift working position that involves night work and on call

WHAT'S IN IT FOR YOU?

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.

• Family and Caregiving: Enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

As one of the world’s leading providers of managed secure communications, we manage our customers’ time- and mission-critical communications. We are world leaders in providing global fixed and mobile secure communication services to governments, militaries and security forces.

Reporting directly to the Customer Support Centre Manager you will help to facilitate 24/7 Customer Support for satellite communication services on behalf of Airbus Defence & Space CIS.

You will handle inbound and outbound customer contacts (orders, incidents and general queries) across a number of different mediums in accordance with performance metrics with the aim to reflect and foster a truly customer focused culture in line with Best Practices and to achieve Customer Service Excellence.

How you can contribute to the team

• Manage interface and communications with all customers.

• Provide technical expertise, single point of contact for queries and support.

• Resolve complex faults and issues.

• Analyze impact and approve changes to product/system/network.

• Interface control to linked product/system/networks.

• Publish internal & external reports about activity & performances evaluation. Configuration control.

Skills and Experience

• Experienced operational use of Remedy/CRM Systems (or similar ticket tracking tools)

• Competent with telephone and IT systems

• Articulate to assure accuracy of first time information entered into a Remedy Ticket

• Intermediate knowledge and current use of Microsoft Office applications (Word, Excel and especially Outlook)

#LI:MF1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

AIRBUS Defence and Space Limited

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Entry Level / Débutant / Anfänger / Recién titulado

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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