Force Contact Centre Operator- PART TIME Vacancy Birmingham, England
Job description
Role: Force Contact Centre Operator- Part Time
Basic Salary: £24,552-£27,690 pro rata. Further allowances are also applicable dependent upon your working pattern
Previous applicants: Previous applicants who have not previously been successful for this role in the last 6 months are not eligible to apply on this occasion.
West Midlands Police is England’s second largest police force. Together we serve the 2.9 million people who call the region home - one of the youngest and most diverse populations in Europe.
As an Employee of Choice, we are a professional organisation who employ over 12,000 local people. The shared vision of our officers, staff and volunteers is to be recognised as a police service that is big enough to cope with everything that is asked of us, while showing we are small enough to care about the things that really matter to people.
This vision is built on three strategic priorities:
- A service that works for local people
- Engaged communities
- Employer of choice
We will achieve each of these goals to enable us fulfil our mission of working in partnership, making communities safer.
These are the values which guide all of our actions and decision making:
- Service – we put people first
- Integrity – we always do the right thing
- Compassion – we see the person needing help
- Professionalism – we lead by good example
- Equality, Diversity and Human Rights – we treat everyone fairly
We realise that there are employees with families /young children that need a job that offers flexibility
As a family friendly organisation, we offer various flexible working arrangements and have taken on recent feedback to be able to advertise a Family friendly/part time working position within our Contact Centre.
Why don’t you give it a try?
Are you calm in a crisis?
Can you make rapid decisions?
Are you able to prioritise when you are under pressure?
We are looking for cool headed, problem solvers who really like to help others. At West Midlands Police, our 999 and 101 services need staff who can respond quickly and decisively to calls for assistance from the public.
As part the Force Contact Team as a Contact Officer, you will respond to calls from the public and will support police officers attending incidents. In this role you will support, advise and guide victims and witnesses whilst gathering and recording information to help prevent, reduce and detect crime. Or as a Dispatcher, you could be communicating with front line officers to ensure calls for assistance are prioritised and managed. Either way, you will play a critical role in the first few minutes of a call which will shape the Force response and impact on the outcome of potentially a life- threatening situation.
So, if you are ….
a calm, strong decision maker who can demonstrate leadership in critical situations, computer literate, with accurate keyboard skills (minimum 25 wpm), have accurate verbal and written language skills, are able to prioritise and multi-task under pressure and achieve deadlines ………………………this could be the role for you!
What’s in it for you?
We have 3 different working patterns which are available:
- 5pm- 10pm (Monday- Friday), The days in which you work are flexible but you would need to complete at least 16 hours per week
- 10pm- 7am (Friday & Saturday night)- These would be 2 full night shifts
- 5pm-10pm (Thursday- Sunday)
We are open 24/7. We do ask that the minimum hours per week would be 16 in order to sustain your training, we would need some additional flexibility during your training but we are offering a more bespoke approach to that. You would also be eligible for allowances (weekend, shift and unsocial if applicable).
We are currently re-locating to C3 which is located in Aston, Birmingham. Here there is a range of parking available, refs rooms, gym, quiet and prayer rooms. We will also provide you with a full uniform.
In return, you will receive full training package, excellent pension, a generous annual leave allocation, free access to staff support services, you will qualify for a Blue Light Discount card and be able to access sport and social club facilities.
If you need more details please contact the recruitment team [email protected]
Vetting
Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Medical
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.
Your recruitment Journey into WMP as a Force Contact Operative
- Submit application ensuring all required information is complete
- You will be sent a link to complete checking test via SHL. You will have 48 hours to complete this
- If successful you will then be asked to complete a face to face assessment centre which will involve tasks/assessments ranging involving Listening Skills, Teamwork, Communication and questioning skills. All of which are key skills needed as part of the Force Contact Centre Operator role.
- Once successful you will be sent a variety of onboarding forms to be completed which include a medical and vetting form
- You will be updated throughout the process on a predicted start date and progress on your onboarding checks
West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.
It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
