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Would you like to work for Britain’s most Admired company? Are you passionate about customer service and helping others? This role is a blend of inbound and outbound telephony and administration support. If you love customer service, have good attention to detail, and enjoy variety, this is the role for you!

We’re recruiting for a new team of Customer Service Specialists to join our Retirement Retail business with a starting salary of £22,000-£22,500 plus bonus*.

This is a hybrid role where you’ll work 35 hours a week; 3 days from home and 2 days in our Cardiff office and, work Monday to Friday 9am to 5pm.

Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.

Our Customer Service teams are made up of professionals from different backgrounds including care, teaching, call centre, retail, and hospitality.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
• As your skillset grows, it’s possible your earning potential will too.
• This team has an excellent internal progression scheme- we will support your career development.
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
• We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
• We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.
• We have announced that our Cardiff office will move to The InterChange Building in Cardiff Central in 2023. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move will see our people placed at the beating heart of the incredible £400m investment we're making in the city, and its long-term future.

What you'll be doing

• You’ll be working in our retirement retail team which looks after 900,000 customers providing retirement income solutions to help them enjoy a more colourful retirement. We offer annuities and fixed term plans which provide the security of a guaranteed income.
• Providing customer service to our existing customers or their representatives; or providing New Business solutions that meet a customer’s retirement income needs.
• Taking every opportunity to deliver an outstanding customer experience, while ensuring the outcome is correct for the customer and aligned to Legal and General Customer Services quality standards, regulatory requirements, and treating customers fairly policies.
• Obtaining relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.
• When required, providing support for projects (system, process, regulatory) and delivering business implementation activities such as changes to process and call frameworks.
• Accurately recording information on IT systems.
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.

What we're looking for

• Proven ability to prioritise and manage queries whilst giving due consideration to team performance and activities.
• Good commercial awareness.
• Excellent written and verbal communication skills.
• A high degree of energy, drive and enthusiasm.
• Evidence of continuous professional development.
• Experience of contributing to cross-functional business teams is desirable.
• Experience of building effective relationships in complex environments.
• Good interpersonal skills with the ability to successfully engage and influence a broad range of individuals.
• IT skills

Benefits

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you.

Here’s what our colleagues said about working for Legal and General:

‘Kindness is what I hold key and I love how the team respond to that’

‘I am in introvert. Everyone is welcome at L and G. Even though I’m a little quieter, I’ve still been made to feel part of the team, and everyone is super friendly.’

‘I’m particularly mindful that we keep a check on the wellbeing of others, and that everyone is supported and feels able to speak up.’

Legal & General are a leading UK financial services provider, offering life insurance, pensions, retirement, and investment services. Apply now if you’d like to work for an employer who supports customers and, builds better societies for the long term.

About L&G

The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area

Securing pensions over the long term can be a challenge for many businesses. Our ambition at Legal & General Retirement Institutional (LGRI) is to help companies and pension scheme trustees honour their defined benefit pension promises to their employees. We’re helping companies settle their pension liabilities so they can focus on growing their businesses, as well as helping to support their members’ financial security in retirement. And we’re investing for the long term to back our pension promises. In the last 30 years we’ve written more UK business than any other insurer, and we currently look after more than half a million pension policyholders. We're the UK’s longest-serving active bulk annuity provider, and a market-leading, multi-award winning business.

Our commitments to you

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.

We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.

We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.

We all work differently, and have different needs, which is why. we’re always open to discussing flexible working arrangements. Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.

So whoever you are, wherever you are, whatever your story, we'd love to hear from you.

How to find out more

If this opportunity excites you but you’re not sure you meet all the requirements, or you’d like to know a bit more, please contact Claire Williams at [email protected] (LinkedIn profile: https://www.linkedin.com/in/claire-lamnea-williams-12164210b/).

If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.