Customer Service Specialist Swindon, Wiltshire, South West England, England
QA Limited
Full Time
Swindon, Wiltshire, South West England, England
20000 - 22139 GBP ANNUAL Today
Job description
Vacancy details
Talent pool
Operations - Customer Service
Title
Customer Service Specialist
Contract type
QA Ltd Permanent
Job advert
Customer Service Specialist
Swindon
Monday to Friday 9.00-5.30
Hybrid; 2 in office / 3 at home
Are you reliable, hardworking, and professional with proven customer service-related experience?
Can you organise, plan and prioritise time and tasks effectively?
If so, then read on…
Swindon
Monday to Friday 9.00-5.30
Hybrid; 2 in office / 3 at home
Are you reliable, hardworking, and professional with proven customer service-related experience?
Can you organise, plan and prioritise time and tasks effectively?
If so, then read on…
Here at QA, we’re looking for a fabulous Customer Service Specialist to join our incredible Operations Team based out of Swindon
The role covers two areas; our major Reskill Programmes and Total Learning. It’ll be primarily to support Reskill but will also require you to support our Total Learning customers
Our Reskill Programmes work with high profile customers, delivering complex/major programmes. Commonly as an alternative to redundancy, they use our tailored programmes to retrain their staff in a completely new area. Depending on the programmes, it could be 5 weeks or 5 months’ worth of courses, exams etc. The sales and project teams work with the stakeholders to identify their skills gaps and design programmes for them
- You’ll be providing varied administrative support for the programmes
- Disseminating programme information
- Build and manage events for major programme delivery (face-to face courses, online learning, retrospectives, organise exams etc.)
- Inform participants of all event details and provide with relevant resources
- Learner and trainer schedules, calendar invites, resource ordering, room hire.
- Set up/request IT requirements (Teams channels, QA community, Webex, Laptop hire)
- Maintain trackers
- Coordinate feedback
- Liaise with internal teams such as scheduling, finance, projects, and service delivery
- Maintain/ Update process documents with changes
- End of course certificates
Total Learning courses are an immersive learning experience, rather than standard course/exam delivery. They are formatted in Kick off session to walk through course expectations and then sign posting support with digital learning modules that must be completed prior to their live session (usually around 15–20 hours of self-paced learning) A live session with the trainer to apply and build upon the digital learning and then exam
- You’ll deliver onboarding sessions virtually to learners attending total learning style courses.
- Support learners through their course, provide documentation, follow up
- Send/organise apply activity, request course completion badges
- Maintain and update learner slides and documentation in line with course changes
-
Escalate learner concerns, answer & support queries via email.
- You’ll need excellent problem-solving skills
- Work well under pressure
- Experience of managing learners within a learning environment
- Be open to change, actively seeking ways to improve all aspects
- Demonstrate accuracy and high attention to detail
- Comfortable to present to small groups of learners virtually
- Confident communicator at all levels
The interview:
15-minute presentation
Followed by competency-based questions
#LI-Hybrid
#LI-CC2
#LI-CC2
What We'll Do For You!
Still not convinced...?
Then how about this…?
Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
Our perks:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Competitive salary
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts
Want to know more about QA?
As part of the QA Group, we’re the UK’s leading tech talent and training organisation. (Yep, we’re bragging!)
We’re a world-leading provider of digital and tech skills, enabling organisations and learners to be winners in the digital revolution. With over 3,000 employees globally, we help clients build in-demand tech skills through a comprehensive range of training and talent solutions that blend the best of live and self-paced digital training – including training courses, reskilling bootcamps, tech apprenticeships and degree apprenticeships.
We serve more than 80% of the FTSE 100, many parts of government and the public sector, and are one of Microsoft’s largest learning partners globally. We live-trained more than 280,000 people last year, with hundreds of thousands more on our global self-paced digital learning platforms.
Equal Opportunities:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.
Vacancy location
Location
South West, Wiltshire, Swindon
Job Description
Attachment
00. 5096 JD.docx (143 Kb)
General information
