Customer Service Representative (Remote) Remote
Job description
We are a rapidly growing company that supports clients in effectively marketing properties across the country.
We are seeking a Customer Service Representative to join our team and be the first point of contact for our customers. The ideal candidate should be passionate about delivering exceptional customer service, possess excellent communication skills, and have a strong drive for personal and professional growth.
In this role, you will handle customer queries through various channels, build and maintain relationships with clients, make proactive outbound calls, and ensure product quality. This is a Monday to Friday position with occasional Saturday coverage.
We offer a positive work environment, generous holiday allowance, private health care enrolment, and a career path plan that rewards performance and personal development.
Responsibilities:
- Provide exceptional customer service through phone, live chat, email, and SMS channels.
- Take ownership of inbound customer queries and keep customers informed about case progress to minimize repeat contact.
- Establish and maintain relationships with branches and key contacts.
- Initiate proactive outbound calls.
- Track and verify product quality.
- Undertake ad-hoc project work and activities as needed.
Preferred Qualifications:
- Proactive and positive attitude with the ability to work well under pressure.
- Confident, cheerful, and professional telephone manner.
- Growth mindset, seeing mistakes as opportunities for learning and improvement.
- Proficiency in Microsoft packages.
- Strong literacy skills and attention to detail.
- Effective communication at all levels, both internally and externally.
- Consistently deliver exceptional customer service.
- Ability to work independently and as part of a team.
- Strong multitasking and prioritization skills.
Job Types: Full-time, Permanent
Salary: Up to £23,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Remote
