Customer Service Representative – remote and hybrid opportunities available Reigate, England
Intrum Justitia
Full Time
Reigate, England
23000 GBP ANNUAL Today
Job description
Hos Intrum vil du udvikle dig ved at gøre en forskel – på såvel højt plan som i et internationalt miljø. Og dét i en bekræftende kultur, hvor din indsats tæller.
Are you looking for something rewarding?
Do you enjoy speaking to people?
Would you like opportunities to progress?
We are Intrum UK – an award-winning, industry-leading credit management and financial services provider. Due to substantial business growth, we are seeking several new customer service representatives to join our team in our Reigate, Surrey office on 7 August.
Our customer service representatives are a much-valued position within the company. They are the first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
So, whether you are a graduate looking to take your first step on a career path, or someone wanting to retrain or develop the skills that you have already gained within the professional services sector, we are keen to hear from you as full training is provided.
About the Role:
- First point of contact for customers via the dialler system taking inbound and outbound calls.
- Work with customers to identify a suitable repayment plan
- Listen to, demonstrate an understanding and empathise with customers to generate a fair outcome
- Build a rapport with customers to create a positive customer experience.
- Become familiar with Intrum’s customer interface and call handling procedures
- Provide guidance to customers on the availability and services of the free debt advice sector
- Take ownership of any follow-up work to ensure the customer is not disadvantaged
- Ensure key performance indicators are met for call quality and compliance
- Adhere to all compliance regulations and security procedures
What You’ll Receive
- A very competitive starting salary of £23,000.00 with OTE up to £27,600.00 (bonus paid monthly, subject to performance)
- 30 days holiday including bank holidays, with the ability to buy more or sell back entitlement
- Enjoy your Birthday on us, an extra day off to celebrate
- A structured continuous training and mentoring for personal development / progression
- Free access to our onsite gym
- Excellent discounts on travel, entertainment groups and many high street retailers
- Contributory workplace pension scheme
- Employee Assistance Programme
- Optional Life Assurance
- Cycle to work scheme
Person Specification
- A self-starter with the drive and passion to develop the best outcomes for our customers
- Attention to detail with the ability to emphasise under pressure
- Fluent in English, with good verbal and written communication skills
- Ability to build and maintain effective working relationships at all times
- Proficient using the internet, email and MS Office programmes
- Good time management skills
Our interview process – what to expect
We like to keep things simple, while at the same time ensuring the fit is right for you.
- You will receive a call from one of our talent team to find out a bit more about you. They will also provide you with an introduction to Intrum and the opportunity for you to ask questions
- If we feel there is a good match, we will invite you to a video interview. This is a one-stage interview process, comprising a competency based meeting with your prospective line manager
- Our talent team will then be back in contact with you, usually within 24 hours, to gather your thoughts and provide feedback. Successful applicants can also expect to receive a job offer at this stage
About Us
Intrum is one of the largest credit management companies in the UK. We are part of a group of companies that employs over 10,000 people in 24 countries across Europe, plus Latin America (Brazil). We help clients and their clients to manage their financial liabilities through ethical and affordable collection services.
Our people care about treating our customers fairly and we care about our people. They understand the impact our work has across society; setting high standards and leading the way to a sound economy.
We are one of the UK's fastest growing credit management companies and are accredited with the highly acclaimed gold standard by Investors in People and Investor in Customers. We also received the industry accolade for "Best Place to Work" in 2022.
Additional information
As part of our employment process, applicants will subject to a credit check and a criminal records check. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have more than two registered defaults.
Intrum UK is an equal opportunities employer.
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