Warehouse/ Sales Advisor Luton, East of England, England
Job description
WHO WE ARE
We’re Tapi, a passionate flooring retailer in the UK with a difference. We excite people about the transformative effect that great floors can have on their home. Since we founded in 2015, we’ve opened over 170 stores across the UK and with a flock of mobile showrooms buzzing around the country, we’re wowing our customers like they’ve never seen before.
Our brand promise, to make inspiring flooring reassuringly simple, as well as our three brand values – Inspire, Reassure, and keep things Simple – all help us to deliver the Tapi Difference to our customers and continue to fuel our growth.
Our (not-so-secret) secret to our success is our people - 900 colleagues (and counting!)- the recipe to which are our unique ONETAPI Leadership behaviours, which are weaved into the fabric of everything we do and how we do it. From treating every customer like they’re our nan and selling inspiration to being pioneers, not settlers, living with a curious mind, having a bias for action and doing things the Tapi (family) way and more!!
We have an exciting opportunity to join our Tapi family as a Warehouse Assistant/ Sales Advisor, the role will be split between both the warehouse and shopfloor, we’re looking for that extra special individual who oozes our ONETAPI Leadership behaviours and is energized about creating a great customer experience!
Your Tapi responsibilities:
- Responsible for organising and maintaining the effective running of the Warehouse.
- Oversee and take deliveries, ensuring high levels of quality control procedures are in place.
- Monitor all goods in and goods out.
- Ensure stock control procedures are followed to an excellent standard.
- Ensure that stock and assets are recorded accurately and securely.
- Ensure strategies are in place to minimise the loss of stock.
- Regularly plan and liaise with multiple fitting partners in store.
- Proactively organise and plan customer orders in advance, ready for fitting partners to collect and install.
- Operate a forklift truck (training will be provided).
- Safely and efficiently moving and handling stock and other items in the warehouse.
- Maintain maximum security within the Warehouse.
- Comply with all Health, Safety & Security requirements set out by Tapi.
- Work together with your store team to “wow” our customers at every turn.
- Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
- Support your team with promotion changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
- We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
- We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
ABOUT YOU:
You’re a great team player who understands how your individual contribution impacts store trade. You’re super reliable, trustworthy and punctual with a desire to go above and beyond for your team. You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
You recognise that every interaction is important when liaising with colleagues, fitters and in some cases, customers – so great communication skills are a must.
You have an eye for detail when checking goods, as well as a thoroughness to keep records up to date and well documented – and the ability to use Tapi technology.
You’re always 2 steps ahead, planning and organising stock against a busy fitting schedule and running a super-efficient operation.
You appreciate that the safe operation of mechanical handling equipment and manual handling is of upmost importance, so you keep this front of mind and are diligent in all safety processes.
ONETAPI LEADERSHIP BEHAVIOURS:
We believe we’re at our best when we come together as a team, united in our obsession to put the customer at the heart of everything we do. This is what our ONETAPI Leadership Behaviours are all about.
When you join, you not only join a great business, but the Tapi family bought together by our shared principles that keep us focused on what really matters. Our ONETAPI Leadership Behaviours are:
- We treat every customer like they're our Nan!
- We sell inspiration
- Dream big think scientifically
- We live with a curious mind
- We Do Things The Tapi (Family) Way
- We're pioneers not settlers
- We have a bias for action
Like what you see? Apply below, you wont regret it!
