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Job description

Salary: Competitive salary from £20,500 pro rata plus annual bonus

Working Hours: Part time, 18 hours per week.
Shift Pattern: You'll be on a three-week schedule, with shifts from 5pm to 9pm on Mondays, Thursdays and Fridays. On Saturdays, you will work from 10am to 4pm, and every third Saturday will have a shift from 3pm to 9pm.

Colleagues working in our Credit Cards department are responsible for servicing card customer requests via inbound calls. In addition to your call handling responsibilities, you will be promoting our digital channels where customers can self-serve. You may also be required to handle and resolve customer complaints.

After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our ‘Moments that Matter’ working model.

n this blended working model, you will spend most of your time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.

You will be responsible for:

• Using your excellent listening and rapport building skills to provide an outstanding customer service
• Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
• Using your own judgement to resolve customer queries appropriately
• Educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions

You will need:

• Customer Service experience from retail, hospitality, leisure or a call centre environment is desired but not essential
• Communication, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• A passion for delivering an excellent customer experience and finding the best outcome for our customers

What’s in it for you:

• Embrace the benefits of our Colleague Clubcard, your gateway to exclusive advantages. Enjoy a 10% discount that increase to 15% every payday, spanning across a 4-day window for shopping at Tesco stores and online.
• As an added perk, share the goodness with a family member or friend through a secondary card.
• Enhance your mental and physical wellbeing with our comprehensive benefits package, encompassing the Virtual GP Service. This invaluable resource grants you and your family free access to round-the-clock doctor's appointments 365 days a year. Additionally, explore our cycle-to-work scheme, promoting a healthier lifestyle and environmentally friendly commuting options.
• Indulge in a generous holiday allowance of 7.2 weeks, including Bank Holidays. Additionally, you can seize the chance to acquire extra days through our optional purchase scheme.
• Embrace our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Unlock fantastic offers and discounts on well-known brands, helping you save on your everyday expenses.
• Prepare for your retirement with our robust savings plan, featuring a pension scheme that offers a 1:1 match on contributions, up to 7.5%.
• Receive life assurance coverage equivalent to up to five times your contractual salary as a member of our pension scheme.

All successful candidates must complete pre-employment screening checks. As part of this clearance, we will request and assess Right to Work in the UK, criminal record, and credit checks.

Job Type: Part-time

Salary: £20,500.00 per year

Benefits:

• Canteen
• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Yearly bonus

Work Location: In person