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Customer Service Representative - Automotive - Hybrid Remote

At TTEC, we're all about the Human Experience. Elevated. As a Customer Service Representative - Automotive - Hybrid Remote in Leeds, United Kingdom for TTEC you'll be a part of creating and delivering amazing customer experiences for Volkswagen Group's business customers while you also #ExperienceTTEC, an award-winning employment experience and company culture. You'll be working in a hybrid working model which is a blend of remote work and working onsite.

What You'll be Doing
Do you have a passion for helping others? In this role, you'll support customers and partners of Volkswagen Group, the leading multi-branded motor manufacturer. Whether it's getting answers for customers quickly, consulting on products or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll receive inbound contacts (telephone calls, faxes, email, e-forms) from retailers across our client's brands. You'll make outbound contacts where required and work with third parties in resolving retailer questions and business process related cases. You'll build effective and efficient working relationships with key client contacts within relevant networks and with external and internal third parties.

During a Typical Day, You'll

• Be the first point of contact, providing customer service to Volkswagen Group customers, dealerships and retailers
• Represent Volkswagen Group as a brand ambassador through inbound communication channels
• Identify customers needs and be able to treat them fairly with total transparency
• Problem solve with empathy and solution mindset
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• High school diploma or equivalent
• 6 months or more of customer services experience in Call Centre
• Reside in or near Leeds, United Kingdom and ability work from the Volkswagen Group Customer Service Center and the TTEC office in Leeds for during both the initial training at least 4 days per month following training
• High-speed internet connection in your residence for working remote after training
• Ability to recognize, apply and explain your automotive product and service knowledge you'll gain from training and your coaches
• Ability to demonstrate negotiate and handle complaints while displaying a superior customer experience
• Computer savvy

What You Can Expect

• A hybrid work environment meaning that you will train from the Leeds office for 7 weeks
• Following training you will primarily work from home, with 4 days per month in the office
• Full-time, 40 hour per week schedule with shifts that with vary between Mondays-Saturdays. Sundays off.
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career growth and lots of learning opportunities for aspiring minds (hint: ask about our BUILD program)
• Relocation assistance available
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect like 25 holidays plus bank holidays, private medical insurance, dental care, eye care reimbursements, and maybe a few that would pleasantly surprise you!

A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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