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Are you an experienced Client Account Manager who is looking to help make a real difference to the service our Clients receive? We have an exciting opportunity for someone to join our award-winning team as we bring to life a new vision for corporate services across the health service.
The NHS SBS Employment Services offering provides an end-to-end portfolio of solutions that helps our Clients (NHS Trust Organisations) to focus on their primary objectives of providing outstanding levels of service and care to patients across the UK. Our new Service Management function will play a key role in enhancing the quality of Payroll & Pensions services received by our Clients.
You will be pro-active in identifying opportunities to develop and enhance the services ES provides, through collaboratively working with our, Customers, Operational Service Delivery teams and Client Partnership Executive teams. You will develop positive internal and external relationships, using data and insights to identify improvements within the service whilst representing the views and requirements of the client to SBS and SBS out to the client.
We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities!
What you'll be doing:

• Working closely with the Operational Service Delivery teams and Clients to ensure expectations can be met and are carried out to the highest standards
• Use data to represent the service delivery levels to the Client and develop actions plans with Clients and internal Operational Service Delivery teams
• Develop and implement action plans to improve ES & Client relationships and develop a roadmap of improvements for each Client
• Collaborate with SBS Business Development team and Client Partnership Executives to ensure active implementation of Client relationship objectives during the sales process
• Work closely with Finance and Commercial teams
• Deliver against key financial and quality targets

What you’ll bring:

• Experience of working within a client focused environment, with a working knowledge of acting as a conduit between the business and it’s clients.
• Sound influencing and negotiation skills to wow our clients with!
• Strong customer focus aligned with a commercial perspective
• Data savvy - ability to compile, analyse and present information to key stakeholders with experience of building relationships and influencing key stakeholders within Client and Operational Service teams

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Remote – however would be required in either the Southampton or Sheffield office one day per week and regular Client site visits
Security Clearance Level: BPSS
Internal Recruiter: Chloe
Salary: £45,000 - £50,000 – Dependent upon experience and training needs
Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.
Would you like to join us on our journey?