Customer Service Representative Swindon, Wiltshire, South West England, England
Job description
Job Advertisement: Customer Service Representative
Are you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where providing exceptional service is a top priority? We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team!
Company Overview:
At Stronghold Global, we are a technology led, leading provider of workplace consumables and equipment. With a strong focus on customer satisfaction, we pride ourselves on delivering exceptional experiences to our clients. As we continue to expand, we are looking for talented individuals to join our dynamic and customer-centric team.
Position: Customer Service Representative
Job Responsibilities:
· Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat, etc.).
· Provide accurate and relevant information regarding our products or services to customers.
· Assist customers in resolving issues, complaints, and concerns, ensuring a positive and satisfactory resolution.
· Process customer orders, returns, and exchanges with precision and efficiency.
· Maintain customer records and update databases with current information.
· Collaborate with other departments to address customer needs and provide effective solutions.
· Identify opportunities to enhance the customer experience and suggest improvements to internal processes.
· Strive to achieve individual and team performance targets, meeting or exceeding set goals.
Qualifications:
· Proven experience in a customer service role, preferably in a fast-paced environment.
· Outstanding interpersonal skills and ability to establish rapport with diverse customers.
· Excellent verbal and written communication skills, with attention to detail.
· Strong problem-solving and conflict resolution abilities.
· Proficient in using customer service software, databases, and other relevant tools.
· Ability to multitask and prioritise tasks effectively.
Benefits:
· Competitive salary package with performance-based incentives.
· Opportunities for professional development and advancement.
· A positive and inclusive work environment that fosters teamwork and collaboration.
How to Apply:
If you are excited about joining our team and believe you have what it takes to excel in this role, please submit your resume and a cover letter highlighting your relevant experience to [email protected]. Kindly include "Customer Service Representative" in the subject line. We thank all applicants for their interest, but only qualified candidates will be contacted for an interview.
Join our team and make a difference in the lives of our valued customers! Apply today!
Job Type: Full-time
Salary: £23,500.00-£27,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Swindon, SN3 4ND: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer Service: 5 years (required)
Work Location: In person
Reference ID: Customer Service Representative
