Customer Service Representative United Kingdom
Job description
About Skechers
A multi-billion-dollar, award-winning global brand, Skechers designs and develops lifestyle and performance product known for style, innovation, quality and comfort.
With international business representing more than half of its total sales, Skechers has product available in more than 170 countries and significant opportunities for continued expansion worldwide.
About the Customer Service Representative Role
This is an exciting time to join our Customer Services Team at Skechers and be part of our continued growth and expansion. We are looking for candidates with good communication skills who enjoy working in a fast-paced, friendly environment and have a passion for providing excellent Customer Service!
You will be responsible for managing orders for our Wholesale business accounts by maintaining system orders, liaising with customers on a daily basis to resolve queries and provide updates on orders.
Our Customer Service Representative main duties and responsibilities will consist of but not limited to:
- Taking key Customer sales orders effectively by phone and email, whilst providing advice on delivery dates.
- Working collaboratively with the Sales team to provide updates on the status of accounts and orders as and when necessary.
- Managing the order book by maintaining orders on internal systems, to include rescheduling dates where necessary according to the availability and requirements and prepare regular delivery schedules and other reports for effective order book management.
- Working collaboratively with our Distribution Centre to ensure that pick tickets are raised for all designated customer orders and advise them of booking-in dates, packing requirements etc.
- Working in line with SOXX policies and procedures.
- Interpreting documents for example customer orders, e-mails, policies, procedures and operating instructions to make informed decisions.
- Providing support for the Customer Service Department when resources are low
- Communicating with other departments.
- Carrying out ad-hoc duties and responsibilities as requested by the Deputy Customer Services Manager.
Core skills as a Customer Service Representative
You will have a knack for providing great customer service and enjoy working in an enthusiastic, passionate team. In addition to the following:
- Must possess excellent customer service skills with the ability to display a high degree of professionalism, tact and diplomacy
- Excellent oral and written communication skills.
- The ability to problem solve and think outside the box
- Friendly and approachable with a can-do attitude
- Self-motivated with the ability to work on own initiative
- Ability to develop strong interpersonal relationships among all cross-functional groups
- Proficient in MS-Office (Word, Excel, PowerPoint)
- Must possess strong organisational and time management skills, with attention to detail and ability to prioritise workload
- Have a good understanding of the English language
- Self-starter with high level of initiative and a strong sense of ownership and urgency
- Previous retail experience in fashion or the footwear industry would be desirable.
What you’ll get
- Full Time permanent role working Monday - Friday
- Competitive Salary
- Free onsite parking
- 25 days holiday (plus bank holidays)
- Product discount
- Group Personal Pension
- Group Income Protection
- Group Life Assurance
- Employee Assistant Programme
Reasonable accommodation may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.
If this sounds like the perfect role for you, please click to apply, and visit about.skechers.com for more details on Skechers.
We are an equal opportunity employer and are fully committed to a policy of treating all our employees and job applicants equally and avoiding discrimination at work.
