Customer Service Representative London, England
Job description
Job Description: Customer Service Representative
Duties:
- Respond to all customer queries via email and Instagram in a timely manner with understanding, attentiveness and a solution (through Gorgias)
- Manage short orders by liaising between the customer and warehouse to resolve orders that are short on stock
- Manage a weekly customer service report
- Working closely with the design & technical teams relaying relevant product and customer feedback
- Populate claim forms for any orders that are lost or damaged in transit
- Action refunds to customers in a timely manner
- Regularly liaise with the warehouse team to ensure orders are send promptly, smoothly and any problems are resolved quickly.
- Working closely with the E-commerce manager to feed back customer satisfaction, comments and ways to improve the customer’s post purchase journey
- Assisting the E-commerce Manager during busy periods
- Process orders, returns, and exchanges in a timely manner
- Stay up-to-date on product knowledge to effectively assist customers with inquiries and provide product recommendations
- Identify opportunities for process improvements to enhance the overall customer experience
Qualifications:
- 2+ years of customer service experience (experience within the fashion industry or retail environment is preferred but not essential)
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritise tasks in a fast-paced environment
- Proficient computer skills
- Ability to work independently as well as collaboratively in a team setting
- Experience with Shopify and Gorgias preferred but not essential as training can be provided
Benefits
- A creative and fun environment to learn and work in
- A supporting and uplifting company culture
- Hybrid working arrangements
- Generous staff discount
If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply for the position of Customer Service Representative. Please submit your CV and cover letter detailing your relevant experience. We look forward to hearing from you!
Job Type: Full-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, NW1 7DH: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (required)
Work Location: Hybrid remote in London, NW1 7DH
