Customer Service Representative

Customer Service Representative Glasgow, Scotland

Alexander Mann Solutions
Full Time Glasgow, Scotland 10.95 GBP HOURLY Today
Job description

Avaliable Job Today We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring.

On behalf of Tesco Bank, AMS are now looking for Customer Service Representatives  to work in their General Insurance team based in Glasgow.

Great customer service is everything to Tesco Bank. We think it’s what the people who shop at Tesco deserve. So, just like our colleagues at the checkout, we want to serve our customers a little better every day. It makes the difference between blending in with the crowd and standing out as a bank that people love. Join us at our Glasgow office in our Customer Service teams, and it’s the difference you’ll make day after day.

The Role:

As a Tesco Bank Customer Service Representative, you’ll be at the forefront of our business and representing our brand. You will be interacting with customers to provide information in response to inquiries about products and services. You may also be required to handle and resolve customer complaints. With every call we take, we have a fresh chance to turn everyday money matters into an exceptional experience and to elevate our brand in the marketplace.

Colleagues in our General Insurance department support Tesco Bank customers with their home and motor insurance needs. You will be supporting customers who hold a policy with us and servicing their needs, including making changes to their policy.

  • Using your excellent listening and rapport building skills to provide an outstanding customer service
  • Communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
  • Using your own judgement to resolve customer queries appropriately
  • Educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
  • Listening to customers personal circumstances to understand their requirements and provide personalised solutions
  • Entering customer data into our Customer Relationship Management system to ensure we have the relevant contact information

What you’ll bring

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us at Tesco Bank.

  • Customer Service experience from retail, hospitality, leisure or a call centre environment
  • Communication, listening and empathy skills
  • Comfortable with technology and the ability to use Microsoft Office
  • The passion to deliver a truly excellent customer experience

Why Tesco Bank?

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.

  • Blended working model (to be discussed with your manager following successful completion of training, induction, and competency of role)

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

Our client will only accept workers operating via a PAYE engagement model.

Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.

Job Type: Temporary contract

Salary: £10.95 per hour

Benefits:

  • Wellness programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (required)

Experience:

  • call centre: 1 year (required)
  • customer service: 2 years (required)

Work Location: One location

Customer Service Representative
Alexander Mann Solutions

www.weareams.com
London, United Kingdom
David Leigh
$500 million to $1 billion (USD)
1001 to 5000 Employees
Company - Private
HR Consulting
1996
Related Jobs

All Related Listed jobs

Warehouse Staff
Auto4 Ltd Kirkby in Ashfield 19989 GBP ANNUAL Today

Placing stock (once entered onto the database) on to the shelves in the warehouse in the correct location. Unpacking deliveries so as to ensure that no goods

Distribution Admin Assistant
UPS United Kingdom Dunstable, England 20658 - 24602 GBP ANNUAL Today

Regular use of e-mail to communicate with customers and colleagues to solve issues and reply when necessary. Answer the phone to deal with enquiries or redirect

Shift Leader
Snappy Salads Dallas Today

Restaurant Shift Leader is where the fun really starts. It's a launching point into the management positions at Snappy Salads. A Shift...

Production Operative ***Free Transport***
Bernard Matthews Norwich, England 10.42 GBP HOURLY Today

If youre a hard worker, punctual and reliable then we will ensure to progress and develop you within the company. Starting rate of pay 10.42*.

Team Member
Tortilla Guildford, England 9.32 - 10.62 GBP HOURLY Today

Amazing discounts on gym membership, cinema tickets, Apple products, holidays, high street shops and more via Perkbox. 50% discount for your friends and family.