Customer Service - Polish Speaking Wigan, England
Job description
BPE Holdings Ltd has an exciting opportunity for an enthusiastic Customer Care Representative who is able to speak and write in fluent Polish to join our dynamic team to be based at our Head Office in Standish, Wigan.
This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in an ambitious, entrepreneurial, fast-growing business with a thriving and supportive workplace that truly cares about its work family above all else, offering a competitive salary for the successful candidate.
Based within the Customer Care Team, reporting into the Customer Care Manager, you will play a key role within our Order to Cash process. You will be responsible for supporting our EU customers from order through to delivery.
Your areas of responsibility will include:
- Manage customer orders and queries in a timely manner
- Be the point of contact for European customers via phone, email & video conferencing
- Manage customer disputes through problem solving to swiftly resolve issues and minimize customer impact
- Liaise with our warehouses and courier / delivery companies to ensure product delivery
- Driving key customer metrics to constantly improve performance profile
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To be successful you will be fluent in Polish, both written and verbal.
You will also have sufficient experience along with the role requirements above. You will also be competent in using Microsoft products, specifically MS Office and in using an ERP system.
You will be used to working independently with a hands-on approach, and you will enhance our positive environment by having a can do and enthusiastic attitude with the ability to build rapport and trust with co-workers at all levels.
40 Hours Per Week (8:30am – 4:30pm) - Monday-Friday, Office Based.
We welcome you to submit your CV for consideration, any successful candidates will be responded to within a timely manner to advise of next stage interview process for the role of Customer Care Representative.
Job Types: Full-time, Permanent
Salary: £19,000.00-£22,000.00 per year
Benefits:
- Company events
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
