Customer Service – Personal Banker

Customer Service – Personal Banker Aberdeen, Scotland

Royal Bank of Scotland
Full Time Aberdeen, Scotland 24120 GBP ANNUAL Today
Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Personal Banker in Aberdeen

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We’ll look to you to proactively find ways to continually enhance our customer banking experience
  • We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquires and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

  • Full time – 35hrs
  • Permanent contract
  • You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £24,120 per year (pro rata for hours worked)

You’ll join on a competitive salary of £24,120 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You'll have a generous holiday entitlement of 33 days. (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Customer Service – Personal Banker
Royal Bank of Scotland

https://www.natwestgroup.com
Edinburgh, United Kingdom
Paul Thwaite
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1727
Related Jobs

All Related Listed jobs

Care Assistant for Coventry
Caremark Coventry 10 - 15.3 GBP HOURLY Today

You would be responsible for meeting the support requirements of our customers, in a way that respects the individual and promotes their independence.

supply chain manager
Boohoo Group Burnley, England 57671 - 52180 GBP ANNUAL Today

The Role

A two year program designed to provide first-hand experience of leading people within Supply Chain and Distribution,...

Senior Digital Marketing Manager
LemonTea Recruitment Manchester, England 35000 - 45000 GBP ANNUAL Today

An Agency/ Freelance background and so is used to dealing with multiple clients. Had hands on Marketing Experience (PPC, Paid Social, SEO and organic social

Wrapping Machine Operator
Mars Plymouth, England 28000 - 30000 GBP ANNUAL Today

This role plays a key part in securing product delivery to our customers, enabling their growth ambition and that of MWC globally.

Graduate Marketing Assistant
Thrive Vita Manchester, England 28000 - 30000 GBP ANNUAL Today

*Sales:* Increase sales revenues by generating more customer acquisitions through residential visitations or event-based sales.