Customer Service & Operations Analyst

Customer Service & Operations Analyst Newcastle under Lyme, England

NatWest Group
Full Time Newcastle under Lyme, England 23800 - 25000 GBP ANNUAL Today
Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service & Operations Analyst

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve a variety of queries while showcasing your knowledge and enthusiasm
  • You’ll join on a competitive salary of between £23,800 and £25,000 based on experience, and in addition you’ll receive a contribution to help you save for retirement and a generous holiday entitlement of 28 days, pro rated for hours worked
  • Work life balance is really important within our team culture and you'll follow our Hybrid ways of working, which means you’ll be given the flexibility to work from home most of the time, with occasional office working when required, at a minimum of 2 days per month

What you'll do

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Your day-to-day will include:

  • Authorising and investigating all transactions to our KPIs
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Customer Service & Operations Analyst
NatWest Group

www.natwestgroup.com
Edinburgh, United Kingdom
Alison Rose
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1727
Related Jobs

All Related Listed jobs

coach
Arlington Public Schools Arlington, VA 67181 - 49317 USD ANNUAL Today

JOB DESCRIPTION:

Thhis is a 1.0 FTE position located at the Syphax Education...

Temp Sales Assistant
Smiggle Liverpool, England Today

You'll also enjoy staff discounts on your favourite Smiggle stationery as well as being the first to see & play with new products! Part-time hours: 1 per week.

Lecturer in World Cinema Grade 7/8
University of Liverpool Liverpool, England 36386 - 54950 GBP ANNUAL Today

You will have a PhD in Film Studies or a relevant related discipline, and an emerging track-record of producing research and publications of international

Innovation Manager
University of Warwick United Kingdom 44414 - 52841 GBP ANNUAL Today

Create and manage a process for designing challenges and programmes - including recruitment to cohorts support and education programme, and ensuring relevant

product manager
Marks & Spencer London, England 80000 - 32422 GBP ANNUAL Today

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era! That’s why we’re...