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AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

The Role :

AMS is currently seeking self-motivated individuals for an administration role as a Customer Service & Operations Analyst within a leading UK bank based in Norwich. This is an exciting opportunity for anyone passionate about administration.

• Full time - 35 hours per week
• Shifts between 9am-5pm, Monday to Friday
• £12.34 per hour

As a Customer Service & Operations Analyst

• We’ll look to you to deliver successful outcomes for your customers by completing admin duties in an accurate and timely manner
• You’ll communicate with customers over the phone when necessary
• You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different tasks on a daily basis

The skills you'll need

In order to excel in this role, you’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of mortgages and the financial sector
• High attention to detail
• Ability to follow a process from start to finish

Benefits:

• Training to be provided
• Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
• Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Interested? Here are the next steps after your application:

• You will receive a short assessment with multiple choice options
• If successful, you will be sent a link to submit a video interview containing 3 questions, each with a 3-minute time limit.
• If successful, you will be invited to a telephone screening call with a recruiter from AMS
• Short call with the client
• Offer decision