Customer Service Officer - Aylesbury Library Aylesbury, England
Job description
£22,778 - £23,947
BUC09383
Permanent
Part Time
No
15 Jun 2023, 11 p.m.
2 Jul 2023
Overview
Are you passionate about the role libraries can play in transforming the lives of children, young people and families? Are you keen to promote wellbeing in the community, including combating loneliness and social exclusion?
Aylesbury Library are looking for a customer focussed Customer Services Officer to join our team.
About us
Our vision is simple. To make a real difference to the people and communities we serve. Now, and for the future.
By working with us, you are part of something bigger. From supporting residents who are at the heart of what we do, to shaping our county for now and future generations – as a Buckinghamshire Council employee, you contribute to the local community, whatever your role. As one of the biggest local authorities in the UK, we are part of a network of partners spanning both public and private sectors.
Our services are wide-ranging, the opportunities to grow and progress are endless. Our commitment to work-life balance and adapting ways of working is shaping our working lives for the better. So from the moment you join us, we’ll support you to be the best you!
About the role
Here at Buckinghamshire Council we currently have an exciting opportunity at Aylesbury Library for a Customer Services Officer who will be responsible for the efficient provision of a customer-focussed library service.
Please see the attached job summary for more information on the role.
Fixed
As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.
About you
The successful candidate will be dedicated to providing an excellent level of customer service at all time including helping customers use online services.
Other information
Please note this is a part time role of 31.5 hours per week. The salary £22,778 is pro rata for the 31.5 weekly hours worked.
The post holder will be required to work on Monday 8.30am – 5.00pm, Wednesday, Thursday and Friday 9.00am – 5.00pm and alternate Saturdays 9.00am – 4.00pm, with an hour for lunch each day.
Please contact Michael Harris [email protected] for further information on the role
Our values and culture
We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
About the Business Unit
Our Communities directorate work across the county to deliver a number of the key customer facing services that our residents, businesses and visitors rely on every day. This includes collecting and disposing of waste, maintaining highways and managing country parks, leisure facilities, museums, theatres and libraries, as well as developing our cultural strategy. The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture.
We are looking for enthusiastic, ambitious and committed individuals to join our team and help make Buckinghamshire a great place to live, work and visit. This is an exciting time for us, as we bring together many of the place based services that have previously been run by different authorities. We manage services through a combination of direct delivery, contract management and commissioning, as well as through our key partnerships. As part of the function, you will join us on our journey of continuous improvement. Whether that’s through developing strategies and ways of working, or delivering services on the ground – every person in Communities is a valued member of the team.
We recognise and reward you
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.
https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/
