Customer Service Officer Liverpool, England
Job description
Job title: Customer Service Officer
Contract: 9 month fixed term contract
Salary: £25,041.53 per annum rising to £26,359.51 upon successful completion of 6 month probation period
Location: L11 2SF
Cobalt Housing are excited to be recruiting for an experienced and confident Customer Service Officer to join one of North Liverpool’s mainstream Landlords. Based in Croxteth, the successful candidate will be the front-end support for our tenants.
Working within a busy team, Customer Service Officer will be responsible for acting as the first point of contact for all customers, providing a high quality of service is delivered at all times and ensuring that all enquiries are dealt with promptly, in line with agreed published standards and targets. Proficient communication skills are key for this role, as you will also regularly liaise with other departments, contractors and partner agencies as appropriate to resolve enquiries.
To be considered for this role, you will need to have experience of dealing with the public in a service capacity, strong problem-solving skills and ability to work as part of a team. You should be able to work on your own initiative and will adhere to and promote Cobalt values and behaviours.
Cobalt has a 35-hour standard working week Monday to Friday. The salary for the Customer Services Officer is £25,041.53 per annum rising to £26,359.51 on successful completion of a six-month probation. The successful candidate will enjoy 28 days holiday, plus 3 additional days for Christmas shut down, as well as the option to join the company pension scheme. For more details on Cobalt's benefits, please see our website: https://cobalthousing.org.uk/working-with-us/rewards-and-benefits/
Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
To apply for this role, please complete our Supporting Information Form found on our website https://cobalthousing.org.uk/working-with-us/latest-vacancies/and submit alongside your up to date CV.
Applications need to be emailed to [email protected] – please note, if we do not receive both the supporting information form and your CV, we will be unable to consider you for interview.
The closing date for the position of Customer Service Officer will be Sunday 26th March 2023. Successful applicants should be able to attend an interview week commencing 3rd April 2023.
Job Types: Full-time, Fixed term contract
Salary: £25,041.53-£26,359.51 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Application question(s):
- To apply for this role, please complete our Supporting Information Form found on our website https://cobalthousing.org.uk/working-with-us/latest-vacancies/
Experience:
- Customer Support & Client Services Occupations: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Liverpool, L11 2SF
Application deadline: 26/03/2023
