Job description

We’re recruiting for Customer Service Managers to come and join us at our hub London City Airport. If you have a passion for going above and beyond and always delivering to the highest of standards to make things happen – this is the opportunity for you.

We are a subsidiary of a larger carrier, as a colleague you will experience a small and friendly culture where we know one another, and where you can create impact and value from day one. As part of the client's group you will benefit from working with colleagues who are experts in their fields and feel proud to work for an amazing brand.

Flying from London City Airport, with a network of some of the most desirable European destinations.

What you’ll need:

• Minimum of 12 months operational flying experience as a senior cabin crew member
• Hold a valid attestation
• The drive and determination to be a good team player
• The ability to display strong leadership skills
• Demonstrate a professional approach towards company standards and safety procedures
• Excellent customer service skills
• The ability to act on your own initiative

What to expect

• Basic salary will be £22,806 per annum (comprises of £20,595 basic salary plus an additional £2,211 London allowance, which is a non-pensionable) plus average £6000 average flight pay. Average earnings £28,806.00
• This salary progresses on an incremental scale and you will also receive an hourly payment when flying.
• There will be potential to earn a Company performance bonus, and commission.
• Working to a roster pattern, some days may be longer and busier than others. You will be prepared to adapt to change and always have the customer experience at the forefront of your mind

Job Types: Full-time, Permanent

Salary: £28,806.00 per year

Benefits:

• Company pension
• Sick pay
• Store discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Application question(s):

• Hold a valid attestation?

Experience:

• Operational flying as a senior cabin crew member: 1 year (required)
• Customer Service: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person