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customer service manager Polk City, FL

Saddle Creek Logistics Services

Full Time Polk City, FL 50026 - 37355 USD ANNUAL Today

Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Warehouse Operations

Location: Polk City, FL

Shift: Monday – Friday 8a-5p

Responsibilities

Responsible for leading a team of associates to achieving various goals, including productivity, problem resolution, outstanding customer service, employee relations (motivation and development), and maintaining a safe work environment.
Coordinates and directs administrative support functions for the facility and customer.

Arrange loads for dispatch and make necessary system updates by departmental policies.
Ensure accurate and timely reporting to the customer.
Must become a super systems user and drive efficiencies through systemic improvements.
Interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and Corrective Action; addressing complaints and resolving problems.
Understands and communicates company, division, and department procedures and requirements.

Understands and interprets customer requirements and provides appropriate training, reports, and service.
Coordinates all special projects and acts as a liaison between the customer and Saddle Creek personnel.
Solicit feedback and modify actions as appropriate to continually focus on improving their processes to ensure the customer’s needs are met for high-quality, cost-effective logistics services.
Extensive contact with the customer and vendors and will need to communicate verbally and in writing with a professional and positive attitude.
Effectively utilizes SCCs and customer’s software systems.

Ensure exceptional customer service key performance indicators.
Maintain a clean, professional, and safe working environment by meeting or exceeding SCLS corporate safety goals.
Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy
Effectively communicate SCLS goals, expectations, areas for improvement, and successes to associates.
Conduct annual performance reviews for all staff within the department.

Our ideal candidate would have…

Associate degree and at least four (4) years of supervisory experience OR Required to have a High School Diploma/GED and at least six (6) years of supervisory experience. All supervisory experience is ideally performed in an office or warehouse environment.

Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint), internet, web-based, and job-specific software applications
Demonstrated leadership skills to influence department and implement and manage change.
Ability to develop and use collaborative relationships to accomplish work goals by listening, sharing ideas, and appreciating others’ efforts.
Identify and understand issues, problems, and opportunities; possess solid judgment, problem-solving, and decision-making skills.
Ability to function in a high-stress environment while focusing on the operational goals.

Ability to plan, organize and manage multiple projects and set priorities.
Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement.

It would be even better if you have…

A bachelor’s degree and at least two (2) years of supervisory experience in a warehouse environment.
Lean Six Sigma and continuous improvement training and experience.

#LI- LB1

Benefits:

Benefits package including medical, dental, vision, HSA and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster

here

. View the Pay Transparency Nondiscrimination Provision

here

. View the E-Verify Posting

here

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to

[email protected]

and let us know your contact information and the nature of your request.

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