customer service manager Luton, East of England, England
Job description
Do you have experience of leading a team and strive to deliver exceptional customer service every time?
Do you have experience of working in a fast paced, customer service office environment?
If so, our Senior Customer Service Supervisor role is the role for you!
Here at Langdons, we have an amazing opportunity for a Senior Customer Service Supervisor to join the team based in Luton. You will be working on a full time, permanent basis, working Monday - Friday 08:00 - 17:00 and in return, you will receive a highly competitive salary of £33,905.02 per annum plus excellent company benefits!
The Senior Customer Service Supervisor role:
This is a fantastic role for a great leader! Your role will be to oversee the daily work of the Customer Service Team, ensuring that all customer-related enquiries are handled efficiently and effectively and within prescribed service agreements.
About us:
Whether it’s fresh consignments or frozen goods we have it covered! Langdons can deliver to almost any location in the UK or Ireland within 24 hours. We have 9 depots and over 375 lorries carrying chilled and frozen food all over the country. We’re the only company providing a 24-hour service of this kind, and we’re very good at it.
Langdons are proud to be an equal opportunities employer, treating all applicants equitably and ensuring all recruitment is based on merit. However, we particularly welcome applications from the following groups as they are underrepresented in our industry: Women, LGBT+, and Black, Asian, and Minority Ethnic applicants.
What’s in it for you?
- Recruitment Referral Bonus Scheme
- Annual pay review
- Company sick pay
- Long Service Bonus Payments
- Free inhouse job specific training and development
- Opportunity for career relevant apprenticeships
- Free onsite parking
- Free eye tests up to £25
- Free tea/coffee/milk
- Office/Warehouse to wheels scheme
- Employee Assistance Programme
- Staff Discount Scheme
What you’ll be doing as our Senior Customer Service Supervisor:
- Assist the team with handling queries and complaints, ensuring all records are made and any follow-up action is taken
- Ensure that all incoming bookings are accurately recorded and allocated
- Coach and support others to work in line with company procedures and identify where further development is needed
- Communicate with relevant colleagues and customers where necessary to resolve unforeseen difficulties
- Quote prices for movement of loads upon request
- Deputise where required and in partnership with management ensuring appropriate cover for all teams is available
What qualifications and experience are we looking for in our Senior Customer Service Supervisor ?
- Proven experience in a customer-facing facing role
- Experience of leading a team &/or be working towards a Level 3 Management or equivalent qualification
What skills are we looking for in our Senior Customer Service Supervisor?
- IT literate in Microsoft Office packages
- Ability to compile, analyse and interpret relevant data
- Ability to support, motivate and coach staff to maximise individual and team performance
- Ability to use initiative and maximise resources to source effective solutions
- Ability to work to set targets and deadlines
- Excellent verbal and written communication & arithmetic skills
If this role sounds like the right fit for you, click apply today to become our new Senior Customer Service Supervisor, we would love to hear from you!
