Customer Service Manager Derry, Northern Ireland
Job description
What is the opportunity?
This is an exciting career development opportunity. As Customer Service Manager you will be responsible for supporting the management of the branch, delivering against targets including customer & community, growth, risk, people and transformation. The role will suit a high-reaching and motivated individual who is looking to work in a professional, dynamic and fast paced environment.
As a key member of the Consumer Banking NI Management Team you will support the Branch Manager to deliver on our purpose, values and strategic priorities.
In this role you will:
- Provide a highly professional, friendly and best in class service to our business and personal customers.
- Your role will be supporting the Manager in ensuring the Branch operates in a compliant, efficient and customer focused manner.
- Coach, advise and offer advice on operational issues, adopting and promoting digital at all times.
- Lead the team in adhering to all compliance and security procedures.
Essential Qualifications
There are no specific qualifications or minimum educational requirements needed for this role.
What will make you stand out?
Excellent customer service skills evidenced by a passion for developing a culture of superior customer service within the team delivering brilliant outcomes for customers.
Evidence of ability to work collaboratively with colleagues, embracing our core values, to enhance business opportunities.
Ability to coach / mentor colleagues, supporting the Branch Manager in leading and developing a high reaching team.
More about the team
There's never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need from us now in a constantly evolving digital world. This transformation builds on our long standing tradition of being the trusted bank of choice for many customers. As a Group, our purpose is enabling our customers, colleagues and communities to thrive. In Consumer Banking NI we embrace that purpose focusing on ensuring we address the needs of our customers in today's competitive, digitally focused and time challenged environment.
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid parental leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and improve your career!
Key Competencies
- Customer Focused - People Manager
- One Group, one team - People Manager
- Accountable - People Manager
- Amplify Capability - People Manager
- Manage Risk - People Manager
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact [email protected].
