customer service manager Haydock, England
Job description
Customer Service Team Leader
Haydock
£24,000 – £27,000
Monday – Friday
Join our clients successful Financial Services company as a hands-on Team Leader for their small, in-house Customer Services Team. They are currently seeking a full-time candidate to work from our Head Office in Haydock. As the Team Leader, you will play a pivotal role in providing day-to-day administration, addressing investor and financial adviser queries, and facilitating regular communications.
Responsibilities of a Customer Service Team Leader:
- Lead a small team, providing hands-on guidance and support for day-to-day administrative tasks.
- Act as the primary point of contact for investor and financial adviser inquiries, both over the phone and via email.
- Manage and maintain our back office systems, ensuring accuracy and efficiency in all administrative processes.
- Collaborate with team members to deliver exceptional customer service, resolve issues promptly, and enhance overall customer satisfaction.
- Develop and implement effective communication strategies to keep investors and financial advisers informed of relevant updates and changes.
- Foster positive relationships with investors and financial advisers, building rapport and trust through excellent communication and service delivery.
The successful Customer Service Team Leader will have:
- Excellent telephone manner and strong communication skills, enabling effective interaction with clients.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) to efficiently handle data and correspondence.
- Attention to detail and the ability to work accurately and independently.
- Enthusiasm, a positive attitude, and a desire to grow within the company.
- Strong organizational and prioritization skills, capable of managing multiple tasks with minimal supervision.
- While specific financial services experience is not required, it may be advantageous.
To apply, please submit your resume and a cover letter highlighting your relevant skills and experience to [email protected]. If you do have any questions please contact Harley to find out more.
Job Type: Full-time
Salary: £24,000.00-£27,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Haydock: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Work Location: In person
Reference ID: 939
