Find More Than 10K+
United Kingdom Jobs

Job description

The Role

As a Customer Experience Intern, you will have the opportunity to work at the heart of this exciting business during our peak season. You will have the opportunity to work with our customer operations team, as well as be able to engage with the inspiring guys and gals who have driven LOVESPACE’s exponential growth on a daily basis.

We are looking for a highly motivated team to deliver outstanding service to our customers. You will be providing assistance for the full customer journey, from answering customer queries to ensuring their delivery is a success, playing a key role in continuing to build a positive reputation for LOVESPACE. This role is ideal for someone with excellent interpersonal skills, precise attention to detail and who is always ready to go the extra mile to deliver the best possible experience.

Responsibilities will include:

· Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)

· Ensure we correctly track every single box and courier, to guarantee perfect data

· Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.

· Helping to create an awesome digital and ‘on-the-doorstep’ service

· Assisting in improving the overall service by listening and acting upon customer feedback.

· Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.

· Boosting LOVESPACE’s reputation through generating great reviews and referrals.

· Ensuring customer accounts are up to date and accurate.

What are we looking for?

Candidates who are happy to join us for 8-14 weeks, starting in April or May, and work flexibly on either a Monday-Friday or Tuesday-Saturday rota, with hours between 9am-6pm or 10am-7pm.

The candidate will demonstrate and have the following attributes:

· Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;

· Engaging, with ability to connect and empathise with people from all backgrounds

· Fluent in English with excellent writing and communication skills, and attention to detail

· Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.

· A creative and resourceful problem solver with tonnes of initiative.

· An unwavering desire for continuous improvement and innovation.

· Flexible to changing working hours dependent on volume.

· Working at least one Saturday a month from home.

What is in it for you?

A chance to be at the heart of one of the UK’s fast-growing, entrepreneurial, businesses and having exposure to a team of seasoned, serial, entrepreneurs. You will play a key role in LOVESPACE’s growth, with the opportunity to see how your work directly contributes to our success, as well as having multiple opportunities for growth and development.

Requirements

· Eligible to work in the UK

· At least a B in English and Maths at GCSE

· Please include a cover letter with your application

· A working laptop or computer

How to apply

All you need to do is send us your CV and a cover letter. Your cover letter should include what makes you a great fit for the role, why you want to work at LOVESPACE and your earliest possible start date.

Additional Information:

This is a paid Internship.

You will be expected to work from our office, which is a 10 minute walk from London Bridge station, at least 3 days a week.

Please make sure you send a cover letter with your application. Without a cover letter, your application will not be considered.

In addition, please note that we will only be able to contact candidates that progressed to the next stage of the process. We apologize for this.

Job Types: Full-time, Internship
Contract length: 8-14 weeks

Salary: £18,000.00-£22,000.00 per year

Benefits:

• Casual dress
• Company events
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, SE1 4YH: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 1 year (required)

Work Location: In person

Expected start date: 25/04/2023