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Job description

The Role

We're seeking a highly motivated Customer Experience Assistant to work at the heart of this exciting business during our peak season.

This role is temporary, so join us for 6 Months.

• Starting in April
• Work flexibly on either a Tuesday–Saturday or Sunday–Thursday
• The hours are between 9 am-6 pm on Saturdays and Sundays, and 12 pm-9 pm or 1 pm-10 pm on weekdays.
• Salary: £18,000.00-£22,000.00 per year
• You will be expected to work from our office, but we are only 5 minutes from the Borough station or a 10-minute walk from London Bridge station, at least 3 days a week.

You will have the opportunity to work with our customer operations team, as well as be able to engage with the inspiring guys and gals who have driven LOVESPACE’s exponential growth daily.

Responsibilities will include:

• Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)
• Ensure we correctly track every single box and courier, to guarantee perfect data
• Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.
• Helping to create an awesome digital and ‘on-the-doorstep’ service
• Assisting in improving the overall service by listening and acting upon customer feedback.
• Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
• Boosting LOVESPACE’s reputation through generating great reviews and referrals.
• Ensuring customer accounts are up to date and accurate.

What are we looking for?

The candidate will demonstrate and have the following attributes:

• Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;
• Engaging, with ability to connect and empathies with people from all backgrounds
• Fluent in English with excellent writing and communication skills, and attention to detail
• Highly organized, fanatical attention to detail, common sense judgement and a passion for precision.
• A creative and resourceful problem solver with tons of initiative.
• An unwavering desire for continuous improvement and innovation.
• Flexible to changing working hours depending on volume.

Requirements

• Eligible to work in the UK
• A working laptop or computer

What is in it for you?

A chance to be at the heart of one of the UK's fast-growing entrepreneurial businesses and have exposure to a team of seasoned, serial entrepreneurs. You'll play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success and multiple opportunities for growth and development.

Benefits:

• Hybrid working arrangements.
• Casual dress code
• Staff discounts on our services and access to Perks at Work programs.
• Summer, winter, alumni, and social parties throughout the year.
• Events in the office, like Tuesday breakfasts, "Cake Wednesdays” and Thursdays social gathering.

We look forward to receiving your application!

How to apply

All you need to do is send us your CV and a cover letter. Your cover letter should include what makes you a great fit for the role, why you want to work at LOVESPACE and your earliest possible start date.

Additional Information:

Please make sure you send a cover letter with your application. Without a cover letter, your application will not be considered.

In addition, please note that we will only be able to contact candidates that progressed to the next stage of the process. We apologize for this.

Job Types: Full-time, Internship

Salary: £18,000.00-£22,000.00 per year

Benefits:

• Casual dress
• Company events
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, SE1 4HY: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (required)

Experience:

• customer service: 1 year (required)

Work Location: Hybrid remote in London, SE1 4HY