Customer Service Intern London, England
Job description
Who are we?
Day 8 Experiences Ltd is the company behind The Yacht Week & The Ski Week. Since 2006, we have welcomed more than 50,000 guests from over 100 countries and established a truly global community of travellers from all walks of life. Our vision is to create extraordinary experiences that spread joy, spark an appreciation for our planet and inspire curious people to become part of our global family.
The head office in London, UK is run by a team of highly-skilled, highly social, engaging and passionate individuals who put making friends and exploring the world at the heart of everything they do. While we are just over 30 people working full-time all year, the team extends to hundreds more over the event season from all over the world.
The role is a Contractor position that is based in London (though some work from home flexibility may be available).
JOB TITLE
We are seeking a Customer Service Intern to aid our busy Customer Service Team throughout the summer season. This person must possess exceptional attention to detail and excellent communication skills. The position involves interacting with new inquiries and providing essential administrative support to ensure the success of our weekly events throughout the summer. The role will primarily be based in our London Office, but there may be some opportunities to work from our Split office in Croatia.
We are searching for a highly organised, self-motivated, and goal-oriented team player with a passion for delivering exceptional customer service. The ideal candidate should be a compassionate and effective communicator, possess outstanding organisational skills, and exhibit meticulous attention to detail.
You will report directly to the Head of Sales & Customer Serviceand your key duties will be to support the customer service team during the Summer events calendar with a varied range of administerial tasks.
This is a fast paced role, where no two days are the same and you’ll be exposed to all aspects of thebusiness as we deliver events on a weekly basis to hundreds of amazing guests from around the globe.
Tasks will include but not be limited to:
- Customer Service: Ensuring that customer communication is precise, represents the brand accurately, and is delivered promptly to the highest standard.
- Guest Experience Administration: Working weekly to gather crew lists, allocate cabin bookings, and correspond with upcoming guests regarding their bookings.
- Product Improvement: Analysing post-event feedback, proposing solutions, and collaborating with the Customer Service team to implement improvements.
- Website Communications: Monitoring the brand websites and all customer journey pages to ensure that we continually strive to communicate better and more accurately with our guests.
- Terms and Conditions: Maintaining a clear understanding of all terms and conditions, as well as the Package Travel Regulations (PTRs), in order to effectively handle any customer concerns.
- Flexible Working: Being available during some weekends and potentially some evenings during the week as required.
OUR WISH LIST/ MUST HAVE SKILLS!
Explain qualifications or experience required, personal attributes etc e.g.;
- Passion for working in an exciting and fast-paced environment.
- Responsible and committed to meet team goals and deadlines.
- An energetic personality with a positive dedicated approach.
- Excellent interpersonal and communication skills
- Problem-solving attitude
- Educated to A-Level standard with high-level qualifications in English
- Computer literate and good knowledge of Microsoft or Google software – specifically a basic understanding of Excel/Google Sheets
- Open to travel where required.
- Must be eligible to work in the UK
WORK ENVIRONMENT
You will be based out of our modern office in East London for the majority of the year, some International travel may also be required in some of our awesome locations around the globe.
You will be required to be in the office for your full working hours- this role is not suitable for remote working.
PAYCHECK & PERKS
- £12.50 per hour/£437.50 per week based on 35 hours of working 9am - 6pm Mondays 10am - 6pm Tues - Thursday 10am - 5pm Fridays
- Ample opportunity to travel and experience our products
Here's what your job could look like:
https://www.youtube.com/shorts/dxkTrC5qBFI?feature=share
To apply please send your CV and Cover Letter to [email protected].
Job Types: Temporary contract, Fixed term contract, Internship
Contract length: 4 weeks
Salary: £437.50 per week
Benefits:
- Casual dress
- Company events
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
