Customer Service Executive Cardiff, Wales
Job description
What you will do
As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer calls, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.
Our opening hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. We are a hybrid working business.
Can you do it?
We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.
If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.
How you will be rewarded
Along with a competitive salary you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us!
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
