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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

In this role you will be answering inbound calls on credit card payments and account related requests from our Clients Customers e.g. card activations, payments, and name and address updates for card holders.

Main Duties

• Answering incoming telephone calls.

• Providing excellent customer services at all times while building and maintain a professional relationship with customers.

• Processing card payments.

• Logging and processing of complaints.

• Raising issues and potential problems with management

• Working with other internal teams to provide a streamline experience for customers

Core Skills

• Customer service experience (face to face or telephone)

• Excellent communication and listening skills

• IT literate

• Ability to work as part of a team

• Ability to work under pressure

• Good telephone manor

• Customer focused and results orientated

Benefits:

As Well as a competitive salary, a retention bonus and ongoing training provided by our dedicated onsite training department and a fun working environment this role comes with the following benefits:

• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)

• MediCash Health Care Plan

• Pension (Employee 5% - Company 3% contributions)

• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)

• Option to buy or sell additional leave

• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us

• Cycle to work scheme

• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)

• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)

• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)

• Bereavement Leave – (5 Days Leave at Full Pay)

• Dependant Leave – (2 Days at Full Pay)

• Onsite Parking

• Subsidised Canteen

So if you are passionate about putting customers first, are motivated and results driven with a passion to succeed then click APPLY now to become our next Customer Service Advisor.

Please note, all successful applicants will be subject to a financial and criminal record (DBS) background check as part of the recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.