Customer Service Coordinator Bracknell, England
Job description
Customer Service Coordinator
Here at Daler-Rowney we have been aspiring creativity since 1783. Artists are at the core of everything we do. We develop, produce and deliver products, which are not only fit for purpose, but exceed the expectations of our artists community. Our mission is to inspire by creating sustainable, qualitative, durable art materials every day, every year for everybody making art accessible to all.
We have a wide customer base from artists, schools to larger supermarket chains. For this role we are looking for a Customer Service Coordinator who can hold the customer at the heart of everything they do. You must thrive in a challenge, be resilient and a team player. You should be able to look for solutions and should be a comfortable and effective communicator at all levels. This role reports to the Customer Service Manager.
We believe in 'sales through service'. That means always giving our customers the best, world class service, making them feel welcome and helping them choose the right product. You must have excellent customer facing and communication skills (emails and phone).
You would constantly strive to provide good customer service, listen to customer's suggestions/feedback and pass them to the relevant department. You will be an ambassador of our brands in the UK.
Responsibilities
- Dealing with enquiries from both internal and external customers i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as freight forwarders and freight carriers.
- Processing and progressing orders, to ensure the customer knows information about order status, progress, latest delivery details, problems, alternatives, etc. Expectation is that you take full control from order entry to invoice for your customers.
- Processing customer complaints and credit notes quickly and accurately, pinpointing any problems and be confident to raise ideas to streamline the process.
- In contact with customers and being the voice of the business through calls, emails and chats.
- Informing and helping customers in their choices as well as answering customer queries.
- Ensuring portals and any other day to day administrative work is up to date.
Key skills & Attributes Required:
- Not deterred by barriers, be positive and look for solutions.
- Able to use MS Office to a high level is essential.
- Excel - basic to intermediate / Outlook - basic to intermediate level essential.
- Abel to communicate confidently and clearly, both verbally and written.
- Team worker
- Keen to take control of customer processes and work under own initiative.
- Have a passion for offering a great service.
- Experience preferred in B2C environment.
- Experience of SAP.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- BRACKNELL: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer Service: 1 year (preferred)
Work Location: One location
