Customer Service Coordinator Chepstow, Wales
Job description
About the role
Customer Service Coordinator answers customer calls, processes order’s and provides help & information to customer queries. The target is to ensure excellent service standards and maintain high customer satisfaction. Working closely with internal departments such as the Customer Services Manager to ensure that the function is always appropriately to ensure continuity of Customer Service to the business.
Key Responsibilities
- Manage incoming telephoning calls, answering customer queries and transferring calls to relevant parts of the business.
- Handle customer queries in a professional manner & ensure timely resolution by phone or email within the set Service Level Agreement (SLA).
- Process data accurately in a timely manner ensuring that process and procedures are followed.
- Maintain information on internal systems.
- Provide support to all Import & Export customer service team as required
- Sales order processing
- Sale order acknowledgement
- Management of customer file, customer record and customer enquiries in line with GDPR rules and regulations.
- Invoicing - interface with finance
- Remittance and invoice reconciliation – interface with finance
- Arranging shipping (delivery) – interfacing with Operations
- Open and maintain customer accounts.
- Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships with customers and internal departments through open and interactive communication.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Go the extra mile to engage customers.
- Assist with placement of orders, refunds, or exchanges.
- Handle questions about warranties or terms of sale.
- Support the Credit Control function in time of absence.
What we are looking for
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Familiar with CRM and ERP systems and practices.
- Customer orientation and ability to adapt/respond to different requests and conversations.
- Ability to multi-task, prioritize and manage time effectively.
- Demonstrate effectiveness when under pressure.
- Able to work to deadlines.
- Speed, accuracy and attention to detail.
- Understanding of data protection laws.
- Excellent people, presentation and communication skills.
- Sense of urgency - make things happen/get results.
- Reliable.
- Problem solving skills.
- Needs to be flexible regarding all aspects of your job role and give your full support to all new systems / ideas that are implemented within the company.
- To undertake any other duties which may be required, and which are commensurate with the post’s position within the company.
- To ensure compliance with and adherence to all Creo Medical policies, procedures and expected standards, including, but not limited to aspects surrounding Quality, Regulatory and Environmental, Health and Safety.
- Must have unrestricted right to work in the UK.
About us
Creo Medical is a growing company with a focus on improving patient outcomes by applying Advanced Energy to the emerging field of therapeutic endoscopy. We utilise patented technology to deliver microwave and bipolar radiofrequency energy via our CROMA Advanced Energy platform, enabling a wide range of miniature endoscopic devices with precise resection, dissection, hemostasis, and ablation capability to treat as many conditions as possible.
Anything is possible with the right approach
As a talented team with diverse backgrounds, we have a depth of expertise across all areas of the business. We succeed by applying our ‘can-do’ attitude to innovate so that we can satisfy our hunger for solutions.
Engagement and collaboration are key to our business success and to continually innovate and exchange ideas and knowledge in an open, encouraging, and developmental environment whilst we challenge the status quo.
Being part of our team will mean making a real difference globally
With a passion for improving healthcare, our products are used to treat patients in multiple countries and so we continue to expand our team to introduce different experience into the design, manufacture, production, and commercialisation of electrosurgical medical devices, ultimately impacting and being part of an extraordinary journey.
Job Types: Full-time, Permanent
Salary: £240,000.00 per year
Benefits:
- Free parking
- Life insurance
- Private medical insurance
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 17/06/2023
