Customer Service Colleague - 20 Hours Gatwick, England
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Customer Service Colleague
Location: London Gatwick Airport
Contract Type: Permanent (Part-Time 20 hours - Shifts will be on a rotating pattern so some weeks hours may exceed 20)
Shift pattern: Rotational
Criminal Check required: Yes
**Amazing Benefits including 24 hour GP service, Retail discounts and reduce cinema tickets plus many more**
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.
If this sounds like a team you'd like to join … keep reading.
We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;
- To consistently deliver the highest customer service
- Making the customers journey positively memorable
- Validating customer's documentation for travel
- Processing customers for boarding
- Processing customers using manual and automated systems
- Assisting customers during disruption
- Ensure compliance in both airline and airport policies
Why choose us?
(DHL is ranked NO#1 this year as a The Best Place to work with a large number of employee benefits)
- You'll work hard, and it'll be worth it.
- You'll have opportunities to lead, develop, and work alongside people from all walks of life, and you'll learn from every interaction
- You'll be relied upon – and trusted – to initiate process improvements that enhance your team's output and satisfaction.
- You'll grow as much as you want to grow – with on-the-job experience and the boatload of learning opportunities DHL Supply Chain offers.
- You'll love it.
You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:
- Be passionate about customer service
- Excellent communication skills at all levels
- Be calm, friendly and professional
- Excellent organisation skills
- Ability to quickly and accurately react to any given situation
- Work well within a team and as a individual
Security Process to work within Aviation and Travel at DHL
- Be able to provide 5 years address history
- Be able to provide 5 years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
What will you get in return?
As a DHL employee you'll have access to a wide variety of benefits aimed at enhancing your wellbeing both at home and at work, from a free and confidential 24/7 GP Service and Employee Assistance Programme to affordable loans, simple savings and financial education. You and your family can also access our mental health app on the go, free mortgage and Will advice as well as hundreds of retail and lifestyle discounts. We also offer yearly free flu jabs and give you access to our Private Medical Insurance through AXA Health. All this and more is hosted on our Benefits platform which you will have access as a DHL Employee.
What you'll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online.
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.
