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Job Advert – Stage Door Keeper / House Officer

Reporting to: House Manager

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At the New Theatre, we are now recruiting for a Stage Door / House Officer to join our team. Shifts are flexible/variable and include evenings, weekends, and holidays with occasional overnight work.

Here at the New Theatre it is an exciting, fast-paced environment with a variety of shows, plays, music and comedy, as well as some community events

We offer opportunities for advancement, with regularly scheduled development training sessions.

About the Role

The main responsibilities of the Stage Door / House Officer will be:

• Assist with the security of backstage areas: monitoring of all people entering/leaving the building via Stage Door; the maintenance of signing-in and signing-out records and the management of the issue and return of keys and radios
• Provide a reception service for the ‘back of house’ entrance to the New Theatre, including receiving deliveries, directing visitors, assisting with artistes’ enquiries, and helping staff as required
• Assist in the efficient running of administration functions at the New Theatre, maintaining confidentiality and in line with procedures and legislation.
• Preparation and updating of Artiste Welcome Packs and Accommodation Lists and their timely issue
• Providing quality administrative, communications and reception support service for all departments, callers, visitors, patrons, and the general public as appropriate.
• Providing an excellent and efficient switchboard service and transferring calls to appropriate members of staff or departments
• Monitor CCTV cameras, fire panel and intruder alarms throughout the shift
• Implementation of the venue’s visitor and contractor Permit to Work procedures
• Accurate logging of invoices, lost property, and deliveries
• Unlock and lock the building in line with written security procedures
• Understand and implement the venue’s Health and Safety, Fire Safety and other relevant procedures
• Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed.
• Undertake training and development relevant to the successful execution of the job role
• Act as one of the designated First Aiders for the building (training provided)
• This is not an exhaustive list of duties - from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

About you / Requirements

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect.

Your Experience

• Evidence of organisational ability and administrative experience with the ability to prioritise time critical tasks.
• Must be comfortable working on your own in one location for reasonably extended periods of time.
• Previous experience working in theatre or an entertainment venue

Key attributes:

• Literacy and strong previous experience of Microsoft Outlook, Word and Excel.
• Passion for theatre / live entertainment
• An exceptional eye for detail for written, numeracy and verbal communication
• Willingness to learn new skills
• Great team spirit
• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues
• Understanding of health and safety
• Ability to work effectively during busy times
• Excellent organisation and ability to prioritise time critical tasks
• Flexible to adapt to the business needs and work calmly under pressure

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

For more information about Trafalgar Entertainment and the New Theatre please see www.newtheatrecardiff.co.uk