Customer Service / Booker

Customer Service / Booker Tamworth, England

Ecomaster Commercial Limited
Full Time Tamworth, England 18525 GBP ANNUAL Today
Job description

Customer Service / Booker

Ecomaster household named companies nationwide, we are passionate in our delivery, to ensure that our clients/customers are supported in the best possible way.

Our offices are conveniently located in an attractive location between Sutton Coldfield and Tamworth, and you will be working 9am to 5pm Monday to Friday with a great friendly team.

Your role will include the following: -

Key accountabilities:

Answering incoming calls in a professional manner adhering to company guidelines

  • Making outbound calls to book appointments on behalf of the Retailer for our Technician to visit customers to repair issues with their furniture
  • Accurate data input into company’s in-house system/portal
  • Resolve customer enquiries effectively, escalate complaints and issues to the Team Manager
  • Working through call lists assigned in age order.
  • Answering technician’s mobiles and deal with queries relating to calls
  • Work to achieve the departments targets by providing an outstanding service to our customers/clients
  • Ensure all team SLAs are met within the required timeframe

Skills, knowledge, and experience

  • Excellent Customer Services skills
  • Be computer literate and easily navigate between different screens and systems
  • High degree of accuracy with a commitment to high standards
  • Ability to work on own initiative and to multi-task effectively
  • Flexible working approach
  • Excellent communication skills
  • A genuine interest in helping customers

Job Types: Full-time, Permanent

Salary: £18,525.00 per year

Schedule:

  • Monday to Friday

COVID-19 considerations:
We are meticulously following government rules and guidelines to ensure all staff and customers remain protected at all times

Work Location: One location

Reference ID: JTcsb241221

Customer Service / Booker
Ecomaster Commercial Limited

www.ecomaster.co.uk
Tamworth, United Kingdom
$1 to $5 million (USD)
1 to 50 Employees
Unknown
General Repair & Maintenance
Related Jobs

All Related Listed jobs

General Sales Assistant (Temp)
Matalan Basingstoke, England Today

About Matalan From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site. We

Retail Assistant - Windsor
Thames Hospice Windsor, South East England, England Today

We are recruiting for a Retail Assistant for our shop in Windsor which is a modern store full of pre-loved items.

Cable Operative
Svella Connect Nottingham, England Today

You must hold a minimum of 2 years Driving Experience and hold no more than Six points on your licence. We encourage applicants from all backgrounds to reflect

Laundry/Cleaning Technician
Vibe Recruit Bridgend, Wales 10.42 GBP HOURLY Today

The role will be cleaning and sanitizing hospital beds and mattresses. Candidates will need to have a strong stomach. Job Types: Full-time, Temporary contract.

Commercial Real Estate Specialist
RCK Partners London, England 50000 GBP ANNUAL Today

Successful and demonstrable sales background, ideally within the property sector (estate agency/property management etc).