Customer Service Newcastle upon Tyne, England
Job description
About us
We are a company that is dedicated to helping businesses grow and thrive.
We offer a range of services that include lead generation, digital marketing, sales training and more.
Our experienced team is focused on delivering results that matter to our clients, from increasing sales and revenue to boosting brand awareness and market share.
The Customer Service Rep is a position where successful candidates will be responsible for developing and closing sales and services opportunities through customer education and presentations, using traditional lead-generation techniques as well as internal, lead pipelines.
Responsibilities:
- Promotes and sells products and/or services to meet customer needs
- Provide accurate information about products and services.
- Troubleshoot customer issues and provide solutions.
- Maintain customer records and update customer information in the system.
- Identify customer needs and provide appropriate solutions.
- Follow up with customers to ensure their satisfaction.
- Resolve customer complaints in a timely manner.
Essential Job Skills:
- Exceptional customer service skills.
- Strong written and verbal communication skills.
- Flexibility to accept additional tasks, duties, and/or direction from management.
Job Type: Full-time
Salary: £20,006.00-£22,515.00 per year
Benefits:
- Company events
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Tips
Ability to commute/relocate:
- Newcastle upon Tyne, NE1 3DY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: One location
