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Customer Service Manchester, England

Ravenclaw Enterprise

Full Time Manchester, England 22774 - 23146 GBP ANNUAL Today

Job description

Be the friendly face of our business!

As a Customer Service Advisor, you'll be the go-to person for our customers, helping them make the most of our entertainment offerings. Bring your unique personality to the table and connect with your local community while building strong relationships with our customers. Your excellent listening skills and customer focus will make sure that everyone enjoys our products and services responsibly. With our support, flexibility, and exciting growth opportunities, this role is the perfect launching pad for your career!

What will you deliver?

Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods.
Take ownership of the enquiries & value each customer
Create a positive experience for the customer and the client.
Make a real difference to people’s lives.
Resolve consumer complaints related to service centres, products, business practices, policies, etc.
Advise customers of the most appropriate options/solution
Using your initiative to decide if a problem/query should be escalated.

Skills You’ll Need…

Having the capability to inform our customers about a variety of products and services.
Having a sincere desire to assist others with a customer-focused approach to handling all client interactions within specified time frames, with efficiency, effectiveness, and precision.
Possessing good communication and interpersonal abilities.
Demonstrating outstanding troubleshooting abilities.
Having basic knowledge of home network and WIFI.
Capable of working collaboratively as part of a team, as well as independently.

Please note this is an onsite position based in Manchester.

Job Type: Full-time

Salary: £22,773.85-£23,145.76 per year

Benefits: