Customer Service Manchester, England
Job description
Be the friendly face of our business!
As a Customer Service Advisor, you'll be the go-to person for our customers, helping them make the most of our entertainment offerings. Bring your unique personality to the table and connect with your local community while building strong relationships with our customers. Your excellent listening skills and customer focus will make sure that everyone enjoys our products and services responsibly. With our support, flexibility, and exciting growth opportunities, this role is the perfect launching pad for your career!
What will you deliver?
- Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods.
- Take ownership of the enquiries & value each customer
- Create a positive experience for the customer and the client.
- Make a real difference to people’s lives.
- Resolve consumer complaints related to service centres, products, business practices, policies, etc.
- Advise customers of the most appropriate options/solution
- Using your initiative to decide if a problem/query should be escalated.
Skills You’ll Need…
- Having the capability to inform our customers about a variety of products and services.
- Having a sincere desire to assist others with a customer-focused approach to handling all client interactions within specified time frames, with efficiency, effectiveness, and precision.
- Possessing good communication and interpersonal abilities.
- Demonstrating outstanding troubleshooting abilities.
- Having basic knowledge of home network and WIFI.
- Capable of working collaboratively as part of a team, as well as independently.
Please note this is an onsite position based in Manchester.
Job Type: Full-time
Salary: £22,773.85-£23,145.76 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Free parking
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Can you work full-time?
- Do you require visa sponsorship to work in the UK?
Work Location: In person