Job description

About Us
We design and manufacture display solutions for LEGO sets and other collectibles, all in-house from our Watford based warehouse. We're a family run business, who started in 2006 supplying retail displays. In 2017, we shifted our expertise to display cases for LEGO sets. We're a growing business who continue to innovate in all areas.

The role:

You will be answering customer emails and taking inbound phone calls, ensuring that they have a positive experience with us. You'll do this by finding out the best way to solve their problem that meets both their needs and the needs of our business.

The candidate:

• Previous experience within customer service dealing with queries over email & phone.
• Ability to problem-solve during time-sensitive customer issues
• Energetic and enthusiastic attitude towards our customers
• Adaptive towards new skills and techniques
• Excellent record-keeping and detailed and concise customer notes.

Requirements:

• At least 2-years experience of customer service in an office environment (preferred)
• Friendly and approachable with customers from all backgrounds
• An excellent team player, who is keen to progress within an organisation
• Live within a commutable distance from our office
• Knowledge and experience with Microsoft Office

Part-time to start with the possibility to move into full-time.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: £11.00-£12.00 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: One location

Application deadline: 23/04/2023