Customer Service Assistant Ayr, Scotland
Job description
Avaliable Job Today O’Neil Gas, Plumbing & Electrical Services are looking for an Customer Service Advisor to join the team at our main offices in Ayr.
The role is for three days a week, the days are flexible but will be consistent each week. Again, within reason, we are flexible with the hours to allow candidates with certain morning commitments to be able to apply, our normal office hours are 8.30am to 5pm with 60 mins for breaks. However, for the right candidate we can offer a later start time with the salary being pro rata. The role could develop into a full-time role if the candidate is interested but equally we are fine with the candidate staying at the part-time hours.
First off, why us, what are we offering you, well we are offering you an opportunity for a stable well-paid job with a company that has been in business 29 years, is well known, has close links to the local community & has the reputation as a good place to work. Yes, it’s a job & we all do it to pay the bills but if you are going to work, it may as well be somewhere with a good office atmosphere, culture & working in an interesting & environmentally important sector. We are also a growing business, yes everyone advertising for staff says they are growing but we are genuinely and have recently opened up another office in East Kilbride as a result & have seven employees from the South Lanarkshire already. Our staff socialise together & the company provide free lunches every Friday as well as arranging & paying for corporate days out every year, like the Summer Raceday at the Ayr Racecourse in June this year.
Even though this is mainly a customer support role you will be working with a business that not only fixes peoples heating & hot water but will also be involved in green renewable technology that is helping to protect the environment as well as working to support our larger business clients such as hotel, churches, schools & hospitals.
So, if you like money, want to be part of a close-knit team, want a change of job or direction in life & want to feel part of something, maybe this is the job for you, plus we also give all our staff their birthday off.
Now, what are we looking for in return for this fantastic opportunity, basically an out and out superstar, someone that wants to grab this fantastic opportunity to join the team at O'Neil's. In return we need the successful candidate to have the skill, knowledge, experience, phenomenal work ethic & a natural brilliance that will allow them to join in seamlessly with the rest of the team & help take us to new levels of excellence.
Someone passionate about their work, able to learn quickly, excellent with IT & actually seeks out difficult challenges to solve & enjoys being given a wide range of task to do as they hate being bored or twiddling their thumbs. They also must be a fantastic team player & love dealing with the general public no matter how awkward & demanding they are nowadays.
Now you would have thought that good feeling alone would be good enough but we are also going to pay you £12,400 a year for 3 days a week, 8.30am to 5pm with 60 mins a day to spend your lunchtime sitting in our famous specially designed garden break out area while you bask in the glorious Ayrshire sunshine while you polish off your Greggs steak bake or vegetarian option. (other food options are allowed, plus sunshine is not guaranteed*)
A little about the business, we have been trading for 29 years & employ 23 people. The company is well known & established in Ayrshire & has a good reputation for excellent customer service, quality of its engineering staff as well as a progressive modern company that invests in training for its staff & digital software technology. We have tens of thousands of loyal customer all over Ayrshire & South Lanarkshire, local council work & national insurance providers as well numerous long-term contracts in place with larger clients such as NHS Scotland & many well-known businesses in Ayrshire.
Our main office has two floor, is spacious, our own kitchen, well ventilated, modern, fast paced & never dull. We pride ourselves on providing a good place to work & this is reflected in the steady growth the company has enjoyed over recent years & the reputation we have earned over the years from our clients.
The company is built on the belief that teamwork is the most important aspect of business & this comes from the Managing Director all the way through the company. We firmly believe success should be shared & rewarded.
We are a committed & registered as a Real Living Wage employer in Scotland & pay all our staff above the current living wage in Scotland.
The role is based at our head office in Ayr & are we offering £12,400 per year for an 8.30am to 5pm 22.5 hour week, 3 days a week with 60 minutes available for breaks, but we can be flexible with the start time & the salary would be pro rata.
We currently employ 7 full time office staff members including management positions & 15 full time tradesmen. We currently have 4 main parts of the company. We have our own Gas Maintenance Department that operates our O’Neil Care subscription product which currently has over 6,000 members. Our Installation Division which installs new gas boilers & upgrade to systems. Commercial Maintenance & Install Business department for our larger commercial clients. We also manage many thousands of gas & plumbing & electrical repairs/servicing for our national insurance clients as well as many thousands of customers all over Ayrshire & South Lanarkshire, which is growing every year. We are also developing a new renewable department for the business & are committed to digital transformation in all areas of the business.
The role will suit someone that has worked previous for a trade company dealing with maintenance & repair requests from members of the public or has some experience in customer service, speaking to many different customers each day on the phone. General skills and experience in office task such as credit control, ordering material or data entry etc would also be on benefit. However, training will be provide, overall we are looking for someone who is reliable, a team player and takes pride in their work.
What we are looking for
· Experience working in a busy customer service department
· High level of skill & experience in dealing with clients on the phone
· Experience managing Customer Relationship Management software/Data entry
· Experience with purchasing & tasks involving ordering material from suppliers
· Experience in taking payments over the phone/credit control
· Experience in a range of IT software & modern technology
Your responsibilities will be
· Dealing with customer queries on the phone or online
· Booking in visits to go back to install parts to repair heating and hot water appliances. Using online ordering systems as well as emails and phone calls etc
· Working daily with our CRM Management software
· Answering phone calls from gas or plumbing engineers or suppliers
· Customer retention tasks on phone. Outgoing phone calls.
· Dealing with some sales tasks & taking payments over the phone
· General Admin tasks associated with the O’Neil Care maintenance department
· Help with general credit control tasks
*****If possible applications should include a separate cover letter or even just a few lines explaining why you are suitable for this role & what makes you the superstar that we are looking to give this opportunity to. It is important you let us know why you feel you would suit this role & why you want to join us so your CV stands out better.*****
Job Type: Part-time
Part-time hours: 22.5 per week
Salary: £12,400.00 per year
Benefits:
- Company events
- Company pension
- Free parking
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Ayr: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: One location
Application deadline: 29/03/2023
Reference ID: oneil55
Expected start date: 12/04/2023
