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The International Operations Manager is responsible for the performance of both the UK Operations This role will be expected to take ownership of market performance, drive profitable growth, customer experience, staff retention, and unit standards. The International Ops Manager will manage and cultivate the relationship with our franchise partners and support the new opening of both owner owned and franchise / concession sites. This role will be an ambassador for Immersve Gamebox who should lead by example, and set the highest standards for themselves and the markets..

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  The International Ops Manager will drive the performance of existing owned-and-operated and partner venues outside North America, as measured by customer experience and online reviews, controllable cost and health & safety standards. This includes our growing portfolio of Concession and Franchise venues.

• Working with the venue management teams, the International Ops Manager will ensure that SOPs and standards are well implemented and they will coach and mentor the teams to drive exceptional performance.

• Work with Marketing on local marketing coordination to drive demand, and understand customer feedback for international venues

• Liaise with Technology to drive down error rates, and continuously improve hardware/ software within the units

• Collaborate with Finance to measure the P&L and commercial performance of venues

• Oversee development and succession planning of the International team.

• Lead additional projects where required

• Proactively identify opportunities to accelerate growth

• Oversee the launch of new F&B offerings across and other IGB products across venues

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  Proven experience of overseeing and driving lasting growth in sales, expanding brand awareness, and understanding of contracts and brand partnerships

• Extensive Openings experience and some knowledge of working with franchise partners.

• 2+ years managing Operations at a high-growth business in F&B, retail, hospitality or leisure

• Alignment to our core values: Fast, Focussed, Fun. We need our team members to be able to take initiative and own their remit in our fast paced and ever changing environment, all while enjoying the journey

• Ability to thrive in a fast-paced environment, organised and attentive to detail

• Strong sense of ownership: thinks and acts like a business owner and leads by example

• Exacting standards, precise and efficient: demands excellence, uses data to make decisions

• True leader: identifies, nurtures, empowers and inspires talent; optimistic, enthusiastic, and “can do” attitude

Desirables

• Significant multi-site operational experience (ideally 15+ sites)

• International site management experience

• Experience in managing venue KPIs and P&Ls

Benefits

• Competitive Salary (depending on experience)

• New and exciting concept, with an ambitious growth plan

• A chance to test our games before the general public

• Highly experienced Founders, Executive Team, and Investors
• NEST Pension
  
• Employee Assistance Programme - EAP (Self and Family)